People who work in companies that are actively using social technologies tend to value a more humanistic approach to corporate leadership over more traditional "command-and-control" methods, according to the 2012 Social Leadership Survey, conducted by Jamie Notter and Maddie Grant.
The new report examines how companies and corporate leaders participate in social media, and how today's corporate environments, changed by social media, require leadership methods that include "people-centric" principles.
Importantly, researchers polled the opinions of business professionals working in companies that have fully embraced social media. For example, among those surveyed:
- 85% said they worked in a company that understands the value of participating in social media and maintaining an online corporate identity.
- 84% said they are able to participate in social media in their own voice.
- 84% said their organizations use social media to connect with people, not just promote products and services.
- 68% said their company routinely collects and responds to customer feedback.
Also, many of the professionals surveyed said their companies enjoy some level of executive-level support for social media:
- 64% said their corporate leaders are involved in social media.
- 48% said any employee can speak for the organization online.
- 40% said their company offers training for staff on how to use social media.