Most marketers (89%) say they still rely heavily on manual analysis to determine consumer sentiment and do not yet feel comfortable leaving the task completely to software, according to recent research from Synapsify.

The report was based on data from an online survey of 70 social media community managers and marketing analysts who are regularly tasked with determining consumer opinion based on written content, such as Web comments, social media posts, tweets, product reviews, and emails.

Despite the availability analytics tools to process such data, most of the professionals surveyed report that they still conduct manual research: 33% say they always do so, 30% more often than not, and 26% sometimes.

More than half of respondents (59%) say they still do some manual analysis because they believe the sentiment word clouds used by software programs are incomplete, 21% do so because they do not have enough budget for technology tools, and 11% because they don't trust the accuracy of their current tools.

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image of Ayaz Nanji

Ayaz Nanji is a digital strategist and a co-founder of ICW Media, a marketing agency specializing in content and social media services for tech firms. He is also a research writer for MarketingProfs. He has worked for Google/YouTube, the Travel Channel, AOL, and the New York Times.

LinkedIn: Ayaz Nanji

Twitter: @ayaznanji