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Some 41% of retail marketers say they have spent more on social media marketing this year than last year, according to a recent report from Extole.

Mobile advertising has also been a top priority for retailers, with 32% of marketers surveyed saying they have spent more on the channel this year compared with last.

Email marketing has been popular as well, with 31% of respondents saying they have spent more on the tactic this year.

Marketing channels with a significant decline in investment by retailers this year include: Display advertising (28% spent less), content marketing (28%), and paid search (24%).

Below, additional key findings from the report, which was based on data from a survey of 302 people responsible for marketing and technology at US retail companies across a range of sizes, geographies, and verticals.

Most Used Channels

  • Social media and email are the two most used digital channels by retailers, employed by 85% of respondents.

Most Effective Channels 

  • Social media ranked as the most effective tactic for acquiring customers, with 50% of respondents listing it in the top three.
  • Referral marketing, SEO, and email marketing are also seen as being effective channels for customer acquisition.

  • Email marketing is seen as the most effective channel for converting retail customers.

About the research: The report, which was based on data from a survey of 302 people responsible for marketing and technology at U.S. retail companies across a range of sizes, geographies, and verticals.

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ABOUT THE AUTHOR
image of Ayaz Nanji

Ayaz Nanji is a digital strategist and a co-founder of ICW Media, a marketing agency specializing in content and social media services for tech firms. He is also a research writer for MarketingProfs. He has worked for Google/YouTube, the Travel Channel, AOL, and the New York Times.

LinkedIn: Ayaz Nanji

Twitter: @ayaznanji