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Topic: MProfs PRO Seminar Q&A

The State Of The Thank You Economy

Posted by Anonymous on 9/19/2011 at 4:44 PM ET 1000 Points
Welcome seminar attendees! Continue the conversation here for the September 22 MarketingProfs PRO seminar. This is the place to post your questions or comments for each other.

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SEMINAR INFORMATION:
The State of the Thank You Economy
--on September 22 at 12pm ET
https://mprofs.com/sem418
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  • Posted by Gary Bloomer on 9/20/2011 at 7:52 AM Accepted
    People (clients) generally say thank you less and less—or so it seems to me.

    Good manners cost nothing. To thank someone for doing something, for bringing, fetching, carrying_whatever—takes a second. Three seconds at the most. "Thank you so much!" (followed by a smile) GIVEN, and done so freely is so inexpensive a thing to do but PRICELESS for the recipient.

    But when it comes to people bitching, moaning, and whining? Oh dear: different story altogether. Why? Entitlement. The sense (or implication) that through birth, education, good fortune—whatever_that certain people are somehow better than others, that they are higher up the pecking order and that they are therefore IMMUNE to having to thank people. What nonsense.
  • Posted by NovaHammer on 9/21/2011 at 9:50 PM Accepted
    My sons left rural Nova Scotia for the big city opportunities of Calgary and Toronto & higher education but quickly yearned for the civility of 'Home".

    Stories of 'suits' ignoring the pleading of special needs people trying to get through their 'wall' at the door on their subway car and bus drivers walking from their vehicles because someone on board was wearing 'too much scent' are real stories..one son did his own Soc. Experiment - he held doors for folks downtown to see who might say 'thanks' or even acknowledge another real person was present, helping for nothing expected in return.

    Many chose the 'other' door out of suspicion I guess, some did use his door and a few said 'thanks'.

    Part 2 of his experiment was to ask those who said thanks 'What part of the Maritimes are you from?"....he said ..... over 80% mentioned one of Canada's rural Atlantic Provinces as home!

    Interesting Experiment....interesting results and another strong case for small communities!

    Is there a business correlation here?



  • Posted by michael on 9/21/2011 at 11:00 PM Accepted
    The question may be more about how we respond when we are thanked.

    "It was nothing"...even if it was, don't say this.
    "I'm happy to do it"
    "It's my pleasure" ....the Chick Fil A standard
    "Don't mention it"
    "Mmmhmmm"
    "yep"

    Clearly there's a proper way to acknowledge thanks.

    Michael
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