Know-How Exchange : Career/Training

Wow, this is rather broad in scope. Is the training going to focus on any certain aspect? Behavior, skills,communication, safety, service-related? What is your expertise / background and how are you going to add value in this space vs someone else?

My suggestion would be to focus on the behavioral aspect of those roles. That's where I think some educational institutions don't always round out their curriculum well.

Levels? Beginner, intermediate, advanced.

Topics and content? Customer experience; making memories.

Content? Video, audio, PDFs.

Teaching aids? Downloadable crib sheets; cartoons; bullet lists.

Thank you for your inputs.
To answer your questions:
The training is to cover areas of behavior, skills,communications primarily,customer service
The target learners are a mix of those with formal education and some without
My experience is over 17 years in customer service,operations, hr and training. With exposure to the restaurant business for over 2 years.I am looking to train on the technical areas. I am also looking at training school children and teachers in similar areas.So any inputs are welcome Thanks

If you want to impart the highest quality delivery, you'll need high-touch: in person, hands-on, interactive sessions. That, however, requires you to be present each time and limits the number of participants. If you are looking to maximize profit, you can still use that method for high-impact educational sessions but leverage more on-line modules for training and/or case studies and/or self-help reference material and/or on-line information forum (same as this site).

But be careful how effective you can be with the on-line portion of your business without the in-person training options (either physically present or via an on-line session). On-line content is so plentiful these days so a focus on on-line content only won't be enough to sell your business (unless you employ a team of experts, i.e. HarvardMentorMonitor).

CONTENT SUGGESTIONS:
For communications: the only thing that works is practice.
--Verbal Comms: Train people to do a 3-minute speech, a 30-second sales pitch, and how to interview others (listening skills!). If you can do that well, then you've learned 95% of what you need.
--Written Comms: How to write an effective email (for business), how to summarize a problem and recommend solutions, and how to sell an idea.

I didn't address everything, but hopefully a few things to think about.

Great! thanks
Am not looking at online at this stage..more interactive and instructional
need to have an innovative way to connect different topics like communication, self-esteem/awareness/confidence, motivation, team bonding , customer service
at the same time am trying to get trained on various aspects online

I'd take a look at what colleges and hospitality training institutions are offering as courses and then mould yours around their structure, or to fill in gaps - even better if you can offer industry-standard qualifications.

Thank you . your insights have been useful and makes me look for more