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The Lifespan of a CMO

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Great article yesterday in Advertising Age on the average lifespan of a Chief Marketing Officer....


. The article cites a study by Spencer Stuart, which says that the lifespan of the average CMO shrunk slightly from 23.6 to 23.2 months this year.
The story cites some interesting reasons for the "alarmingly short" CMO lifespan, including pressure to perform, being hindered by the CEO, short-term demands of Wall Street and executive "poaching." This may validate things many of us intuitively know.
I had some thoughts as I perused this article. First, I couldn't help but carefully consider this quote from Jeff Bell, VP Global Marketing at Microsoft's Interactive Entertainment Business:
"The shorter tenure is in part a reflection of the change from failing traditional-marketing approaches to less-defined and more dynamic approaches...Clearly the skill set of CMOs is changing from 'TV, TV and more TV' to interactive media. ... As the world of marketing completes this transition, the tenure will stabilize."
Couple thoughts...
First, what is "less defined and more dynamic"? In the new marketing paradigm, if marketing is more dynamic, then shouldn't it then be even MORE defined - so that the organization can be proactively prepared to meet the customer's need with agility?
Next, I respectfully assert that it's important to realize is that it's not just about interactive media these days. I agree that executives who don't understand how to leverage the principles of interactive media will be left behind. However, marketers who think only with a new media mindset may very well miss out on the critical need to create synchronized experiences across online and offline channels that build brand cohesion and customer affinity. Further, they may neglect the very large portion of our consumer audience that is aging or elderly. These populations grew up on traditional media....and they've got a lot of buying power. So it's really about conversion and experience, in the end.
Finally, the job tenure may well stabilize over time. However, we can't forget that there's a lot of experimentation going on in traditional and emerging channels such as wireless. There will be a lot of trial and error - and with the error will come shakeout. So the stabilization may take a longer period of time than we may like to see. This may well be compounded by more than the short-term demands of Wall Street as well as the short-term mentality exhibited by many executives today.
The article cites the fact that most executives (53%) have been in their job less than one year. Only 25% will make it to the three year mark. The article references the "revolving door" syndrome, as a major brand threat today. I've witnessed this in client environments, where much of the continuity within the marketing department is driven by the third-party advertising agencies that have provided ongoing support. It's a sad thing when your agency knows more about your history than you do...
So what does it take to be a CMO superstar? Pointing to icons like Starbuck's Anne Saunders and Burger King's Russ Klein, Greg Welch, CMO and practice leader for Spencer Stuart, asserts:
"We believe the new super CMO and examples on this list were true general managers before they took the CMO role," said Mr. Welch. "The complexity of this job, the ability to be board-savvy and work cross-functionally effectively are the attributes of new CMO," he said. "That may be the new model of CMO that can make it last and make it work."
There's more to read, just a few highlights. Feel free to peruse the article yourself!


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Leigh Duncan Durst (leigh at livepath dot net) is a 20-year veteran of marketing, e-commerce, and business and the founder of Live Path (www.livepath.net).

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Comments

  • by J.D. Thu Jun 22, 2006 via blog

    I'll be honest. I only looked at this post because there was a picture of Superman on it. Yet...nothing about Superman in the article. I feel very defeated and deflated now.

  • by Leigh Duncan Tue Jun 27, 2006 via blog

    Hey JD, I didn't pick the image. Sorry I bored you! LOL.

  • by Nuno Lopes Wed Jun 28, 2006 via blog

    Well speaking from the Agency side, in Portugal most marketing managers stay a long time. Actually too long - way too long. I guess that's what happens when you work a multi national brand in a small market - how ever much you screw up it's not going to shadow the brand's staying power. But the ones that don't stay too long, and that was what you discussed, have a tendency to never work with the same agency for too long in the fear that they might actually become dependent on our work. I've found it difficult to maintain the same account for very long - is our work poor? I don't believe so, but I've never been able to get too close to my client - trying Axe this week... Best quote from a key client of ours was that he had approved the budget and we should now just get on with the tour so that he could concentrate on marketing stuff. We were actually managing 70% of their annual budget - you'd think he want me there next to him 24/7 looking for added value in everything we did...

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