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How and Why Email Marketers Should Integrate Social

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In this article, you'll learn how...

  • Email marketers can improve their campaigns using social media
  • Social media can be useful for gaining customer insights

When social media use started to take off, many posed the question, "Is social media going to kill email?" Now, email marketers realize they can integrate the two channels by using social media as a catalyst for greater marketing relevancy and results.

Email marketers can drive measured, improved campaign performance by...

1. Optimizing social sharing within email by using social calls to action to engage consumers

2. Gathering insight from key conversations to ensure greater email relevance

3. Integrating testing across email and social to discover what type of content works best and where

The first step to integrating social and email marketing is to think of your email messaging in terms of social media, because they have significantly different natures. Email marketing is often used to push content out, whereas social media is much more conversational and it's initiated by the customer.

To better align the two, ask yourself: Is the content of this email share-worthy? Is this content, both the message type and its structure, sharable—or should I share a message that's different from the email itself?

It's important to take that a step further because merely planting social share buttons at the bottom of an email won't necessarily add value to the campaign. Featuring a social call to action in the email, however, should drive stronger results.

For example, use special offers or other activities exclusive to the social venue to entice consumers to engage on both the email and social fronts. That will support stronger engagement with key consumers across channels.

None of that matters, however, if marketers aren't paying attention to the social insights they gain from the customer in an effort ostensibly to improve their campaign over time.

And there is so much to be learned from the social conversation.

What can email marketers learn from social media conversations?

The key is not to merely track the share-button activity but, rather, to pay attention to the insights gained from how your customer interacts on social media sites. Social media allows marketers to learn from people's conversations about a specific topic or brand.

Insights gained from social media can help marketers improve their email campaigns by answering the following questions:

  • What are important or hot topics for my audience?
  • What are the right tone and message for my marketing outreach?
  • What is the viral impact of email content?
  • Which social venues are influencers interacting in?
  • What type of content drives more sharing?
  • Which social environments are best for my target audience?
  • What are top venues for driving action and conversion?
  • Are email and social media able to drive each other's growth?

Ultimately, the question that's answered is this: Can the two channels be used to increase overall marketing performance? Yes: using both channels in a smart, integrated way can lead to stronger engagement and response.

How can social insights improve your email campaign?

Although the customer data gained from social media helps in email segmentation, it goes beyond just that. If marketers use social media as a research channel instead of just a distribution channel, they can treat it as a focus group by using the information gained to tune and optimize email content.

Understanding who's talking about a product or service and what they're saying enables marketers to make recommendations accordingly. Instead of looking at just basic email reports and attempting to tailor campaigns based on click-throughs and open rates, marketers can gain feedback and insight on what customers truly care about based on their social media conversations. Reviewing social conversations can also help improve subject lines, content, and specific offers.

Marketers are ultimately trying to understand what drives customer action, and social media conversations provide an opportunity to understand that behavior because they act as the feedback loop for campaigns. Analyzing conversations before and after campaigns will make them more effective, which ultimately increases ROI.

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Bob Hale is senior vice-president of corporate development at Alterian and has more than 20 years of direct marketing and enterprise software expertise.

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  • by SpencerBroome Tue Jul 26, 2011 via web

    "Reviewing social conversations can also help improve subject lines, content, and specific offers."

    Good idea to target what works for your audience.

  • by G. Bitter Tue Jul 26, 2011 via web

    Nice article re gaining insight and feedback through social media - and it is all about what the customer/prospect truly care about, isn't it?

  • by Nathan Fri Jul 29, 2011 via web

    With all the social networks out there...and niche social networks arriving daily, (targeted networks for physicians for example) which ones do you focus on? Is it just Facebook and Twitter?

  • by kam Fri Aug 19, 2011 via web

    Merging social media with email marketing takes a well planned out strategy. In addition to understanding what metrics to measure, you must understand how they relate to each and the customer's journey, and how you can use these insights to improve you campaigns.

    David Daniels wrote an excellent eBook on how to do this and it's available at the below link (Disclosure: The eBook was written on behalf of Alterian, where the author works)

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