Consumer-based word-of-mouth (WOM) information is viewed as the most reliable source of information about brands on social networking sites: 38% of social networking users say posts from other consumers are most credible, followed by posts from brands themselves (32%), according to a survey from InSites Consulting.
Information posted by journalists (7%) and marketers (3%) is viewed much less favorably.
Although 44% of social networking users say a brand's posting about itself is credible, fewer US consumers overall (37%) say the same.
Take the first step (it's free).
You may also like:
- How Effective Is Your Brand on Social Media? Here's How You Can Measure That.
- How to Plan Your Social Media Marketing: Four Tools for Approvals, Workflow, and Collaboration
- 21 Instagram Stats Every E-Commerce Brand Should Know [Infographic]
- Five Things Micro-Influencers Want Brands to Understand in 2019
- Get Started on Your Social Media Plan (Because It Matters to Your Customer Marketing)