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The State of Email Marketing by Industry

by Ayaz Nanji  |  
February 22, 2016
  |  6,411 views

Which industries have the highest open, click-to-open, and click-through email rates (among other email statistics)? How does the use of tactics such as tracking, targeting, and subject line testing vary by vertical?

To find out, GetResponse, Holistic Email Marketing, and Smart Insights surveyed 1,831 global email marketers who work for companies in 15 major industries; most (68%) respondents have senior roles within their organization, holding titles such as CEO, director, owner, department head, or manager of marketing, digital marketing, or e-commerce.

Below, key email statistics and findings from the report.

Key Metrics by Industry

Industries that provide core services, such as utilities and telecommunications firms, have the highest average email open rates.


Online advertising networks, finance/banking/insurance firms, and utilities have the highest average click-to-open rates.

Email Frequency


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Ayaz Nanji is an independent digital strategist and a co-founder of ICW Content, a marketing agency specializing in content creation for brands and businesses. He is also a research writer for MarketingProfs. He has worked for Google/YouTube, the Travel Channel, AOL, and the New York Times.

LinkedIn: Ayaz Nanji

Twitter: @ayaznanji

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  • by Divya Ramamurthy Tue Feb 23, 2016 via web

    Email marketing is always efficient because of how much people check their email nowadays and how easy it is to convey a lot of information in a short message. Emails have to be periodical, error-free, and most importantly, not spams because many users just unsubscribe if that happens. Email marketing is a very periodical and routine-oriented way of marketing.

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