Case Study: How a New-Product Launch via Facebook Resulted in Immediate Sales, Ongoing Consumer Relationships

Company: 3M Canada Company
Contact: Brian Stephens, eMarketing for Consumer and Office Division
Location: London, Ontario, Canada
Industry: Office supply
Annual revenue: $25,000,000,000
Number of employees: 1800

Quick Read

When 3M Canada wanted to rejuvenate its Scotch Tape brand, it came up with a product that, at least for its mostly female target market, put Milton's red Swingline stapler to shame: The Scotch Shoe, a tape dispenser fashioned to resemble a heeled mary jane shoe and destined to turn heads in the drab office landscape.

Budget constraints, however, forced the company to get even more creative in promoting the new product, thereby leading to 3M's first product launch via the social network Facebook.

Although skeptics within the global 3M organization questioned this approach, 3M Canada viewed Facebook as a highly cost-effective means for directly reaching those who were most likely to become passionate about the product, and most likely to share that passion with family and friends.