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Gen-Z Trusts Mobile, Social Content More Than Other Generations Do

by Lenna Garibian  |  
April 4, 2013
  |  3,801 views

Members of Generation Z, those now age 18-23, tend to be indiscriminate with their media choices and are more likely than other generations to embrace and trust online communications such as social and mobile media and email, according to a report by Forrester Research.

Raised in the age of technology, Gen-Z audiences know the world only as a digital one—where they can connect anytime, anywhere, and to anyone. They will likely be the first generation to consume more media online than offline, according to Forrester's report.

Moreover, Gen-Z audiences are often distracted with multiple forms of media: 84% multitask with an Internet-connected device while watching TV—using on average 1.5 other Internet-connected devices (e.g., laptops and cell phones).

Below, additional findings from the report titled "How To Build Your Brand With Generation Z," by Forrester Research.

Gen-Z audiences appear to trust online content (e.g., ads and promos) more than other generations. 


Some 22% of surveyed Gen-Z consumers say they trust somewhat or trust completely posts by companies or brands on social networking sites. That level is roughly 49% higher than other generations.

Similarly, Gen-Z consumers are 48% more likely than other generations to trust somewhat or completely the content on mobile applications from brands, as well as text messages from brands.


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Lenna Garibian is a MarketingProfs research writer and a marketing consultant in the tech industry, where she develops engaging content that builds thought leadership and revenue opportunities for clients. She's held marketing and research positions at eRPortal Software, GAP Inc., Stanford University, and the IMF. Reach Lenna via Twitter @LennaAnahid and LinkedIn.

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