Happy customers can increase your company's revenue in the long run. So, here are some ideas for turning passive customers into happy ones.

"The more important component of a happy customer is providing friendly and timely customer support," states Ninja Metrics in the following infographic.

So, what is considered timely?

Some 41% of all customers expect a response within six hours. However, only one out of three companies responds within that timeframe.

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ABOUT THE AUTHOR
image of Verónica Jarski

Veronica Jarski is the Opinions editor and a senior writer at MarketingProfs. She can be reached at veronicaj@marketingprofs.com.

Twitter: @Veronica_Jarski