Because of the COVID-19 pandemic, companies are compelled to find new ways to communicate with their audiences. Many are unsure whether they should communicate at all; and even if they know they should, some are uncertain what form that communication should take.
Marketers and PR teams have questions particularly around the tone they should take, the frequency of communications, the forms that communication should take, and the content they should share.
An infographic from PR and marketing agency Media Frenzy Global presents, in flowchart form, a quick guide about how companies can best interact with their audiences.
For help with your decision-making about customer outreach, check out the infographic:
You may like these other MarketingProfs articles related to Customer Experience:
- Why VoC and CX Can't Be One Size Fits All
- 10 Ways to Improve Customer Experience [Infographic]
- Three Steps to Personalizing the Overall Customer Experience
- How B2B Marketers Can Leverage Voice of Customer for Business Growth: Nate Brown on Marketing Smarts [Podcast]
- Balancing Consumer Trust with Privacy-Safe Targeting: Three Tactics
- The Top Challenges to Providing an Exceptional B2B Customer Experience