Question
Topic: Taglines/Names
Name For A Customer Centricity Campaign
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• Meeting Etiquette of project managers is degrading.
• Arriving late and complaints of background noise on calls.
• Challenging internal teams in front of customers.
Need a campaign name for a Customer Centricity initiative that will address the below challenges:
Not communicating to customer until escalation – lack of awareness/empowerment to escalate to management and manage expectations.
• Environmental and attitude to International customers is questioned by the business and customers.
• Making commitments to customers that are, in reality, unachievable.
• Some program Managers not considering the impact of all of the above which leads to major dissatisfaction and further escalation/poor Customer Satisfaction(CSAT) and Balanced Score Card (BSC) scores.
Look forward to your responses.