Over the years, technology has made reaching consumers easier—but not always better. The early days of the Internet brought advertisers in with the promise of revenue via banner ads. But as early as 1998, researchers were already coining the term "banner blindness" to describe why myriad have difficulty finding information located in a banner ad. So, what was the problem?
Researchers felt online users were in search mode, which deemed banner ads as irrelevant for their own personal search. They became so desensitized to banner ads that, by 2013, one study indicated that 86% of consumers "suffered" from banner blindness. To reduce the friction along the customer journey, digital advertising needed to find a way to insert itself contextually into consumers' search. Without the right strategy to do so, brands would continue to hit road blocks.
Organizations today must be able to adapt technology in a way that lets brands learn about the customer without the ads being an irritation. By doing so, brands can develop meaningful and targeted advertisements designed around an individual's contextual needs and intent. Marketing that involves personalized calls-to-action can result in a 42% increased conversion rate.
To stay relevant in a social media based environment—especially at a time when more Millennials become experience loyal rather than brand loyal—the customized experience becomes crucial.
Moreover, the surge of mobile use will contribute to the increase of US net mobile advertising to $28.48 billion. With so much at stake, new concepts in marketing and advertising continue to roll out in an effort to create a hybrid digital ad model that incorporates situational strategies. Beacon technology and native ads are just a few of the trends attempting to offer a solution that straddles traditional ads with a situational twist. Many of those digital ideas have been experimented with in the recent past and have shown the possibility of catching customers' attention.
However, the problem with anything new is that it can quickly take on novelty status, and it can become a fad that customers find interesting but ultimately unsustainable. Getting someone's attention doesn't necessarily attribute to a purchase if the right customer isn't receptive to the information, so pairing the right technologies with a situational strategy is crucial for higher engagement and consumer adoption.
As traditional methods of advertising continue to leave customers disinterested and brands feeling frustrated, the context in which an ad is presented is becoming a necessary part of understanding who the customer is.
Meeting Customers Where They're at
Take the first step (it's free).
You may also like:
- Your Customer Offboarding Process Should Be Just as Good as Your Onboarding Process
- Five Rules for Growing Customer Loyalty Even as Coronavirus Disrupts Supply Chains
- Transparency and Trust: The Key Links Between Data Regulation and Customer Experience
- Top 5 Critical Components of Great Customer Experience
- Five Reasons Companies Ditch Big-Name CRMs (And Go With Startups' Instead)