Company: Days for Business Alliance (Days Inn)
Contact: Tina Perry, Regional Director of Marketing for Days Inn
Location: Parsippany, NJ
Industry: Hospitality/Lodging, B2B
Annual revenue: Confidential
Number of employees: Confidential
Shortly after you check in at your hotel, your mobile device receives a text message from the staff notifying you of the location and start time of the meeting you're there to attend. Subsequent texts throughout the remainder of your stay offer happy-hour reminders, restaurant coupons, and the airport shuttle schedule for your date of departure.
After you check out, one more message of thanks pops up, extending well-wishes for your trip ahead.
This is customer service 2.0 for the hospitality industry. And it's just one of the ways a select group of Days Inn hotels is using text marketing to stay afloat in a troubled marketplace.
"It's been a test for us...and we're very pleased with the results," remarked Tina Perry, Regional Director of Marketing for Days Inn, citing revenue increases for supplemental hotel services such as food and beverage, and immeasurable brand impressions which the chain is hopeful will intensify customer loyalty beyond the near term. "As things turn around financially, we'll be in a great position," she said.