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The Impact of Gmail's New Tabs Feature on Email Read Rates

by Ayaz Nanji  |  
August 14, 2013

The rollout of Gmail's new Tabs feature, which organizes inbound messages by category, has not significantly affected how many marketing emails most consumers read, according to a recent study by Return Path.

Overall, Gmail users with medium levels of engagement read 10.55% of their marketing emails before the launch of Tabs on July 22, and 9.81% of their marketing emails after the rollout.

However, this small decline was partially offset by the fact that they received more of the mail sent to them: Inbox placement rates increased slightly after rollout.

Below, additional findings from the study, which compared Gmail users' read rates in the first week of Tabs' general rollout with data from the previous 17 weeks.

Impact by Engagement Level

  • Although the rollout of Tabs did not significantly affect moderately engaged email marketing recipients (88% of all users), it did impact the read rates of highly engaged and less engaged consumers.
  • Gmail users who didn't routinely engage with marketing emails before the rollout (11% of all users), read even fewer commercial messages after the launch. The read rate for these consumers dropped from 2.19% to 0.42%.
  • Conversely, Gmail users who routinely engaged with marketing emails before Tabs' introduction (also 11% of all consumers) read a slightly higher percentage after Tabs' rollout.

Impact by Industry

The read rates for most industries changed little after Tabs' rollout. However, the read rates for a few verticals were significantly affected:

  • Airlines doubled their read rates to 34%.
  • Credit card marketers and daily deal messages had their highest engagement in four months. 

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Ayaz Nanji is an independent digital strategist and a co-founder of ICW Content, a marketing agency specializing in content creation for brands and businesses. He is also a research writer for MarketingProfs. He has worked for Google/YouTube, the Travel Channel, AOL, and the New York Times.

LinkedIn: Ayaz Nanji

Twitter: @ayaznanji

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  • by Gracious Store Sat Aug 17, 2013 via web

    It is not surprising that the rate t which gmail users open emails form marketers did not change after the new tabs that sort out emails for gmail users. Gmail users go through each tab to see emails in each section and decide which ones to open or not to open

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