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When Google and Yahoo jointly announced new email deliverability rules in early 2024, most marketers saw no cause for alarm.

If anything, those rules seemed like a potential boon—filtering out the most egregious spammers and thus making the messages of good-faith actors more visible.

Well, as roughly a million panicked Reddit posts can attest, things didn't quite play out that way. Very shortly after implementation, marketers watched in horror as carefully executed campaigns imploded, tumbling one by one into the void.

More than a year's experience has dug some brands out of the trenches, but the struggle is still very much ongoing. The customer's inbox increasingly feels like an ultra-exclusive nightclub with an arcane, if not outright opaque, admissions policy.

But there is hope for marketers who are looking to get past the velvet rope and in front of the audiences that matter to them.

Here are four tips on how to increase email deliverability while minimizing the risk of penalization.

1. Figure out the kind of block you're dealing with

In email deliverability, as in life, you won't get very far without determining the precise nature of what you're up against. If your emails are failing to get through to their intended audience, you're likely dealing with one of two things: a hard block or a soft block.

If you've been hard-blocked, you likely know about it already, as you'll be receiving bounceback messages with specific error codes.

Quite often, the hard block can be attributed to overzealous filtering. For instance: the mailbox provider might be mistaking you for a known bad actor. In such cases, your email service provider can be a valuable asset. Typically, it has relationships with the big mailbox providers and can advocate for your case.

Soft blocks are harder to get a handle on: If you're seeing lower opens or conversions, it could mean your emails are being sent to spam, but it's hard to know for sure. Using seed email lists to monitor deliverability can be a huge help in getting a handle on what problem you're dealing with.

2. Ramp volume up slowly, but not too slowly

If you discover that you've been soft-blocked by Gmail or Yahoo, your next step is to begin the process of domain recovery.

In a sense, what you're engaged in here is reputational rehab. You want to prove to the big mailbox providers that people like your brand, that your emails aren't a nuisance, and that soft-blocking you is a disservice to their customers.

Start by digging into your metrics. Figure out who your most engaged customers are and go out to them first. If you have an email list of 150,000 people, that might mean limiting yourself to only the 10,000 who have engaged with your emails in the last 10 days.

As the right signals start flowing to the mailbox providers, you can gradually start to broaden your reach.

It's important to keep the tempo in mind here. Too fast, and you risk penalization. Too slow, and you lose out on needed business. By week five or six, you should be getting fairly close to reintroducing all inactive segments (and even expanding beyond them).

3. Be careful about what you're saying

In the old days, marketers could simply avoid overtly spammy-sounding keywords (think: ACT NOW, URGENT RESPONSE REQUIRED, etc.) and be fairly confident their emails would reach their intended target.

With the advent of AI and ultra-sophisticated semantic analysis, things have gotten more complicated. There is no more tricking the system: You have to be an honest broker.

This is, in a sense, good news. Customers have never liked being manipulated, even if it occasionally resulted in a conversion. But it does mean certain kinds of content are now definitively off limits—for instance, blending receipt-type emails with marketing offers. Tempting as it might be to upsell at every available opportunity, the big mailbox providers will make you pay for it.

These rules aren't hard and fast, and you can push the limits occasionally. But if you're trying to rebuild your reputation, you really don't want to be pushing boundaries.

4. Always play by the rules—every single one

The topline rules of the game for bulk senders implemented by Gmail and Yahoo last year are well-known but worth repeating:

  • Rule 1: Senders must authenticate their email with SPF, DKIM, and DMARC.
  • Rule 2: Senders must make it easy to unsubscribe by including a one-click unsubscribe link (and honor opt-outs within two days).
  • Rule 3: Senders must keep spam complaint rates under 0.3%.

Stick carefully to those rules, and you'll save yourself the most serious trouble.

But there are less-discussed changes that are just as important. For instance, Google now purges inactive accounts after 24 months, and Yahoo purges them after just 12. Too many hard bounces from inactive accounts can hurt your sender score. So make sure to cull your list the moment you receive a bounceback.

* * *

Draconian as these rules might sometimes seem, it's worth being grateful for them. By keeping marketers honest and consigning the most egregious to the void, they make all our inboxes more pleasant.

And if the cost is an occasional unfair penalization, at least you can work your way back into the mailbox providers' good graces.

More Resources on Email Deliverability

Email Marketing Developments in 2024 and Their Ripple Effects in 2025

Get Your Message Into the Inbox: The Importance of Warming Up a Business Email Account

What Microsoft's New Email Deliverability Requirement and Recommendations Mean for B2B Brands

What Every Marketer Needs to Know About Email Deliverability

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Four Proven Ways to Overcome the Email Deliverability Challenge

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ABOUT THE AUTHOR

image of Allan Levy

Allan Levy is CEO of Alchemy Worx, which provides best-in-class email marketing, paid social, and SMS support to e-commerce and enterprise-level companies.

LinkedIn: Allan Levy