Which digital products and services are small and midsize business (SMB) owners most likely to recommend to their peers?

To find out, Alignable examined 4Q15 data from ratings and reviews contributed to its platform by more than 6,000 SMB owners across 7,000 online communities in North America.

Each product was given a Net Promoter Score (NPS), calculated by subtracting the percentage of detractors (those who rated a product between 0-6 on a 10-point scale) from the percentage of promoters (ratings of 9 or 10).

WordPress received the highest NPS (73) of the products and services examined, followed by Authorize.net (58) and MailChimp (50).

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image of Ayaz Nanji

Ayaz Nanji is a digital strategist and a co-founder of ICW Media, a marketing agency specializing in content and social media services for tech firms. He is also a research writer for MarketingProfs. He has worked for Google/YouTube, the Travel Channel, AOL, and the New York Times.

LinkedIn: Ayaz Nanji

Twitter: @ayaznanji