In this article, you'll learn...
- Why you should build an online community
- How to develop and maintain an active online community
- Why you need a conversation manager
Considering a trip to the magical town of social media? The land where online communities self-organize and prosper from the passions of its residents—where voluntary user-contributed creativity helps communities grow and flourish?
Well, before you buy your ticket, you might want to double-check your travel itinerary and make sure you're up for it.
Online communities are no Shangri-La of free marketing and customer support. And just because you build them doesn't mean anyone will come.
Though online communities can deliver outstanding return on investment (ROI), they rarely produce value without significant investment, professional management... and consistent, intelligent, and engaging hullabaloo.
Hello, is anybody out there?
Marketers can have many good reasons for building and supporting an online community: solving customer service issues, sharing tips, driving positive word-of-mouth, influencing brand reputation and awareness, improving search engine rankings, and staying current with customers' demands and desires.
But if the benefits are so obvious, why do so many communities fail?
Online communities almost always fail because their creators forgot to ask themselves some very important question before they began: What benefits will the community offer its members? What unmet needs will it fulfill?