Contributed by Lisa Leslie Henderson
- Serving Everyone Means Serving No One—and Other Truths About Customer-Centricity
Meeting every need of every customer sounds customer-centric, but it ends up being just the opposite. Here's a look at ...
- What Do Changes in the C-Suite Mean for Marketers' Future?
Recently, companies have been introducing new C-level positions. Here's a look at that they are and what they tell us ...
