Mark Gonzales is senior customer technology consultant at Elicit, a customer-science and strategy consultancy. Elicit's Fortune 500 clients include Southwest Airlines, Fossil, and Pier 1 Imports.
Linked In: Mark Gonzales
CONTENT TYPE: Article | ELEMENT: Analyze | TOPIC: Metrics & Measurement
The revenue number can hide successes as well as problems, and it tells you little about your customers. Here are ...
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