Customers today have endless choices about where, when, and how to shop or buy. It stands to reason that you'd want to keep your hard-won customers satisfied and coming back to purchase from you.
Acquiring new customers is hard. Keeping those customers is less hard—but only if you listen to them about their needs and wants and preferences.
Which is why customer satisfaction surveys are so important—whether you're running a mom-and-pop shop or an international corporation.
What can you ask about in surveys?
The following infographic from customer experience and automation platform Nextiva points out a few areas that can benefit from customer input, including your organization's customer service, website experience, products or services, marketing, and more. It also provides examples of sample questions (an attendant blog post lays out scores of sample questions you might ask).
Check out this useful infographic:
You may like these other MarketingProfs articles related to Metrics & Measurement:
- Google Analytics 4 Is Almost Here—It's Time to Test and Prepare
- Measuring the Immeasurable: Customer Loyalty Metrics
- B2B E-Commerce: Six Common Return-on-Ad-Spend Measurement Mistakes
- Why Your Customer Experience Metrics Are Lying to You
- Six KPIs Marketers Should Be Tracking [Infographic]
- The History and Future of Web Analytics [Infographic]