Question

Topic: Research/Metrics

Key Metrics For Ppc Or Search Engine Marketing

Posted by wrlynch on 250 Points
For 16 years, I've had a local offline college planning business and now transitioning online and I'm very familiar with Inbound Marketing basics of KW's, Landing Pages, Blogs, Articles, SEO, SEM, Social Media etc.

I'm completing an updated Business Plan and one of the channels I'd like to use to drive traffic to our Landing Pages is Search Engine Marketing/PPC.

Although we will outsource this, in the meantime I need some "key metrics" to use in completing the Sales & Marketing Plan e.g. # of Leads, # of Leads to Customers, Landing Page Analytics to make projections.

Do any "averages" or metrics exist?
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RESPONSES

  • Posted by Gary Bloomer on Member
  • Posted by Gary Bloomer on Member
  • Posted on Moderator
    Averages and norms are more often misleading than helpful. Your success will depend mostly on the keywords, the copy and the offer. And since your service and your positioning and your offer are unique, what others have experienced is totally irrelevant.

    Just as an example, I have a client who thought "good" was a 1.0% CTR, but we developed an ad/offer that generated 5.0% CTR. And we estimated a conversion rate of 10%, but ended up with 25% (actually a little more than that). You get the idea.

    When you look at averages, they include all the terrible ads and websites as well as the really good ones. The average is meaningless. Knowing where you stand compared to the "average" will really get you in trouble. The only thing that counts is whether you're making money with the program. All the other metrics should be pointed at that goal.
  • Posted by wrlynch on Author
    Thank you both for your prompt responses. I do realize it's difficult to use avgs. and norms and the KW's/Offer/CTA are very important.

    What then would you suggest to be the necessary steps to determine the appropriate marketing budget for a PPC/SEM campaign?

    Besides a firm just asking me, "What's your budget?" Do you have to back into it? Meaning, I tell the firm my budget is $5,000/mo. and they'll build a campaign using the appropriate KW's, build a Landing Page and have a killer CTA and wait and see how much CTR results?

    I think that I'm answering my own question...
  • Posted on Accepted
    You should start by asking yourself, "At what spending level would this campaign be profitable for me, given a scenario with a tight range of metrics?"

    So you develop a "high, medium, low" set of assumptions for each metric. Use those to calculate a cost per sale. Then factor in the assumed profit margin, and see if the project is returning its cost (or more).

    You won't get it right the first time, but that's OK. You'll begin to refine the estimates, see where the leverage is, and test your way to a mix that works for you.

    The one thing you want to avoid is going into this knowing that the best set of assumptions still won't deliver a positive result. That's why you go through the exercise. After that, it is just a matter of testing your way to the best mix of keywords, copy, offer and landing page ... to maximize conversions and profitability.
  • Posted on Accepted
    Another thought: We've found that if your budget is, say, $20,000 for 6 months, you're better off spending $6-8,000 the first month, so you can learn what works and what doesn't very quickly. Then the remaining $12-14,000 will work harder for you than it would if you spent the whole amount at $3,333 per month over the 6 months.

    When you move slowly/cautiously, it takes longer to get the mix right and you end up spending more of your money inefficiently, and ultimately getting less return on your total investment.

    It's often a hard pill for a new/small business to swallow, but there's no way to know exactly what's going to work with AdWords until you try it. And if you don't have experience with enough ads/clicks, you won't be able to test enough iterations until most/all of your budget is spent.

    Does it help to have experienced professionals to guide you? Of course. But the really good ones will tell you that they rarely get it exactly right the first time. They just know how to test the variables quickly and efficiently, and improve effectiveness at every opportunity.
  • Posted by wrlynch on Author
    Thanks again for your thoughts.
  • Posted by wrlynch on Author
    Thanks again for your thoughts.

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