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  • Weigh in with your own opinion: Do the 4 P’s still hold relevance in your world today? Also this week: Is it better to have more detailed data or less?

  • Why wouldn’t the King of Usability want to tackle the greatest challenge of them all: Designing a beautiful AND usable Web site?

  • Do you control your PowerPoint, or does PowerPoint control you?

  • It’s important that you communicate what you do in ways that help your prospective client understand that you are a solution to his problem.

  • As we get accustomed to the tools and the terminology, the prospect of tracking things online is no longer frightening. At least that was the case until November 20, 2003.

  • A recent article in the Wall Street Journal explained that dolphins have “meta-cognitive” abilities. In other words, these dolphins (unlike many marketing professionals) will admit that there are things they don’t know.

  • Ask yourself this question: If your intranet were shut down tomorrow, would your organization become less productive, or would it become more productive?

  • You can be a member of MENSA, but success may still elude you. There are other ingredients that are essential to your success. That's where EQ comes in.

  • This week, weigh in with your answer: What's the best approach for getting a plan approved with the budget marketing wants? Also: How can PR be used to correct bad management decisions and inferior customer service during financial difficulty?

  • The Google search engine has emerged from the Internet Petri dish to dominate the search engine market space. Here's how to take advantage of the opportunity.

  • Weigh in on this issue: How far should we go in capturing the details of our Web site visitors’ behaviors and actions? Also this week: Should we save money on color copies or print high-quality materials?

  • Making things easier does not always make the end result better.

  • Convincing journalists to cover your products or services isn’t a simple task. Here's how to clear the hurdles.

  • The most frequent question Jim's clients ask is, “What should we measure on our Web site?” The second most frequently asked question then is, “What does a best-practices Web analytics dashboard look like?”

  • o you have a process whereby every single piece of content on your intranet gets read at least once a year?

  • Sean will guide you precisely through the process of creating sales copy that really rocks.

  • his week, weigh in with your own two cents: How can PR pave the way to recovery for a company coming out of financial difficulty? Also: How do you maximize loyalty during a transition?

  • n the United States, TiVo enjoys a passionate customer universe that rivals Krispy Kreme’s. Yet TiVo still hasn’t made the leap to the mass-market phenomenon of customer evangelism. Why?

  • There are ways of making the intranet work quite well for an organization.

  • How do you write sizzle successfully when you’re selling something intangible to people who aren’t customers—but are almost as important?