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  • What words work in audio? Suzan has been hired to rewrite too many terrible audio scripts to feel confident that the uninitiated marcommer can achieve perfection -- without some help.

  • Guns don’t kill communication. Bullet points kill communication. And when you use bullet points in a PowerPoint, you’re shooting yourself in the foot.

  • Among the rules Lee learned as a young copywriter was this: "Don't use humor. There's nothing funny about separating a man from this money."

  • After the agony of attempting to make offline text work online, we’ve finally turned the tables.

  • ust like the 1960s, the '90s are over. From free love to free information, it was all quite a ride. Now, the Web is growing up. It's time for definition, time for metrics, time for standard processes.

  • If publishing a regular email newsletter is becoming a chore, listen up for seven nitty-gritty tips from the trenches.

  • PowerPoint can become a powerful force to addict your audience to the mind-expanding content of your presentation. Follow this three-step prescription.

  • Here’s how to write a case study and see it through to publication.

  • Clear thinking is the precursor to an effective marketing message.

  • Are you afraid of alienating your customer with your marketing? Do you always feel like a stranger in their inboxes?

  • Does your marketing stand out in the sea of information?

  • Stability is a vital component of a healthy company. Here's how to communicate this to your marketplace in a powerful way.

  • Here's how to become your customers’ trusted information source for the daily business problems they face. Part three of a continuing series.

  • Look critically at your planned marketing efforts this year. Are you doing all you can to ensure their success?

  • Your newsletter content should of course be timing, relevant and compelling. Give it an edge by injecting some personality as well.

  • How do you deliver value to your B2B subscribers?

  • Like a house of cards, a marketing message takes a long, painstaking time to build up -- yet only moments to knock down.

  • Imagine that your company is a magazine. To be a little clearer, you're still in whatever business that you're in, but there's an important magazine component to what you do.

  • What's your own company's "hogwash" factor? How much damage are you doing to your company credibility by making unsupportable claims?

  • Web tagline is a tiny but key piece of site usability. A good tag captures a visitor's attention and interest long enough for her to decide if she is in the right place. This makes it a first step in the sales process. An ineffective tag leaves your visitor guessing what you do.