Increasing email engagement is marketers' top priority and challenge, according to research (see chart, below).
Many marketers believe the path to better email engagement is paved with witty subject lines and colorful design. However, no amount of clever wordsmithing or quick fixes to appearance will mend that fundamental block to engagement: poor deliverability.
Marketers have a lot on their plate, and email certainly isn't the only tool in their toolbox, so it makes sense they would lean on some assumptions about email best-practices.
The problem is that many of those assumptions are myths, and they can have a serious impact on an email campaign's success in a variety of ways—from simply poor deliverability to more serious problems, such as blacklisting.
And when that happens, it's not a pretty sight...
So here's a list of five of the most dubious myths marketers need to unsubscribe from to increase email deliverability and obtain better email results.
Myth 1: Activity targeting is the answer to every deliverability problem
The concept of Activity targeting is simple: If you email only to people who open your emails, your deliverability will improve because you won't be bothering people who are likely to delete without opening or complaining the message is spam.
The thought is, you'll improve your bounce rates and complaint rates while demonstrating higher engagement rates. With positive feedback like that, you shouldn't have any deliverability problems, right? Not exactly.
Activity targeting is not a magic bullet. (And, truly, nothing is: You can't rely solely on blanket policies. Instead, implement practices that make sense to you and focus on personalization.) Activity targeting is a great first step in getting your email programs to a gold standard.
Of course, you should email only those people who want your emails, but you'll need to take it a few steps further to solve all your deliverability problems. Which is why it makes sense work with deliverability experts who can identify issues, correct them, and monitor for any unsavory activity.
Marketers can resort to every trick in their playbook, such as emailing only engaged recipients, but they still wouldn't be solving or protecting against every problem.
Myth 2: Deliverability matters only in the B2C world
On the surface, it would seem deliverability is important only to businesses that send emails directly to customers to sell products or services.
Those consumers are savvy; they generally know what is and is not spam (generally), and so do the filters used by their email providers. What is often overlooked is that personal email addresses and their inbox providers innately assume they'll receive marketing email, and that fact is baked into how they handle receipt of those messages.
But what about B2B marketers who are, typically, sending emails to corporate email solutions that assume communication will primarily be one-to-one?
In that regard, the difference between B2B and B2C deliverability is monumental. When you think about it, that makes sense: Your personal Gmail address is likely a little looser with its spam filtering because you interact with marketing email; but, if your work email is used primarily for business communications, an email with a sales-oriented message, solicited or not, might raise a red flag for your ESP, simply because it's not the normal message it sees.
And that is why it is critically important to monitor your deliverability; you cannot assume non-spam email will be placed in the inbox properly.
Myth 3: Deliverability tools and services are necessary only for senders with reputation issues
Do you go to the doctor only when you're sick? Well, maybe don't answer that. The point is, wellness is something to be taken seriously at all times, not just when there is a clear problem.
It's much easier to maintain the success of your email programs when you're consistently monitoring and optimizing their performance. Would a brand with a reputation issue even have that issue if it had been actively monitoring deliverability and using best-practices? Likely not.
So be proactive in your maintaining your reputation with deliverability monitoring tools and services to stay ahead of spontaneous issues that might arise. After all, you might think you have a fine reputation—and still be wrong.
Myth 4: Identifying and removing spam traps will solve all my problems
A cold medication doesn't cure you, it only relieves your symptoms. Removing spam traps from your mailing list operates in much of the same way. Sure, you won't hit that trap again, but it doesn't fix your actual problem—poor form.
If you're not regularly reviewing and cleaning your lists to ensure it consists of valid addresses provided with clear consent, piecemeal trap removal won't improve your reputation or your deliverability. You'll simply be playing catch-up until you adopt best-practices that will eliminate those signals altogether.
Be a good sender. Don't email to addresses not given to you directly by the owner of the address, because it will undoubtedly come back to haunt you.
Myth 5: The more IPs, the better
The idea here is that the more IP addresses you use, less risk of an overall negative impact in the event something happens to your main IP, like a blacklisting.
But the IP address itself has less of an impact on your email performance than your actual email practices. Let's say you have more IPs than you need (you should be determining that need based on send volume, your reputation, and so on), but you do some shady things in your email program, like using purchased lists with dubious recipient consent. Your deliverability will be negatively affected by that behavior across all those IPs, no matter how many you use.
Conversely, if you use approximately the right number of IPs, your list hygiene is impeccable, you're properly authenticating your mail, and so on... your deliverability isn't going to be hindered by the fact it's coming from perhaps fewer IPs than your competitor.
The important thing to remember: don't be a bad sender, because whether you use 100 IPs or just one, your behavior is what affects your deliverability.
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The main takeaway of this article is that you should remain vigilant. No one thing will solve all your deliverability problems, yet deliverability is the key to successful email campaigns.
Marketers should look at email in the same, holistic way they look at the entire mix: No one size fits all. You should monitor and optimize your email programs accordingly.
You may like these other MarketingProfs articles related to Email:
- Tips, Tricks, and Hacks for B2B Email Marketing Success: Michael Barber on Marketing Smarts [Podcast]
- New B2B Email Marketing Techniques That Work Right Now: Jay Schwedelson on Marketing Smarts [Podcast]
- Email Newsletters: Nine New Best-Practices
- How to Charge Up Your Email Marketing With Video Enhancements
- When and How to Use Plain-Text Email in Marketing: Use Cases, Design Best-Practices
- Email at Scale: How to Increase Campaigns and Manage Complexity