If your firm is like most, multi-channel dysfunction, data silos, neglected customer touch points, and disengaged employees are robbing your customer initiatives of critical momentum. This session examines the best practices of Continental Airlines and others who are transforming their organizations into living “loyalty labs."

This lab-like orientation provides a rich, ongoing supply of customer know-how which enables these firms to harness their customer complexities, execute seamless company-wide customer strategies and grow loyal customers and employees in the process.

If you’re ready for fresh, new solutions for leading your company through today’s complex maze of customer issues, don’t miss this fast-paced, information-rich, fun-filled session with internationally-recognized loyalty expert, Jill Griffin.