Although we marketers sometimes use "omnichannel" and "multichannel" interchangeably, the words refer to different marketing strategies and result in different customer experiences.

An infographic by marketing automation company Emarsys explains the difference:

• A multichannel marketing approach refers to a brand’s efforts to interact with customers across multiple platforms and channels. It focuses on growing customer engagement across those various channels.

• An omnichannel marketing approach, on the other hand, eclipses multichannel. Omnichannel marketing helps you promote stronger, lasting relationships with customers because they’re able to have a consistent brand experience no matter what device they use, when they use it, or where in their journey they are.

Sign up for free to read the full article.

Take the first step (it's free).

Already a registered user? Sign in now.

Loading...

ABOUT THE AUTHOR
image of Laura Forer

Laura Forer is a freelance writer, email and content strategist, and crossword puzzle enthusiast. She's an assistant editor at MarketingProfs, where she manages infographic submissions, among other things.