Real-World Education for Modern Marketers

Join Over 600,000 Marketing Professionals

Start here!
N E X T
Text:  A A

Omnichannel Versus Multichannel Marketing: What's the Difference? [Infographic]

by   |    |  1,865 views

Although we marketers sometimes use "omnichannel" and "multichannel" interchangeably, the words refer to different marketing strategies and result in different customer experiences.

An infographic by marketing automation company Emarsys explains the difference:

• A multichannel marketing approach refers to a brand’s efforts to interact with customers across multiple platforms and channels. It focuses on growing customer engagement across those various channels.

• An omnichannel marketing approach, on the other hand, eclipses multichannel. Omnichannel marketing helps you promote stronger, lasting relationships with customers because they’re able to have a consistent brand experience no matter what device they use, when they use it, or where in their journey they are.

These two approaches work together when customers shop across multiple channels (multichannel marketing) and find that the experience is seamless (omnichannel marketing).


For more details on the differences between the two and how they complement each other, check out the infographic. Just click on the image to see a larger version.


Join over 600,000 marketing professionals, and gain access to thousands of marketing resources! Don't worry ... it's FREE!

WANT TO READ MORE?
SIGN UP TODAY ...
IT'S FREE!

We will never sell or rent your email address to anyone. We value your privacy. (We hate spam as much as you do.) See our privacy policy.

Sign in with one of your preferred accounts below:

Loading...

Laura Forer is the manager of MarketingProfs: Made to Order, Original Content Services, which helps clients generate leads, drive site traffic, and build their brands through useful, well-designed content.

LinkedIn: Laura Forer

Rate this  

Overall rating

  • Not rated yet.

Add a Comment

MarketingProfs uses single
sign-on with Facebook, Twitter, Google and others to make subscribing and signing in easier for you. That's it, and nothing more! Rest assured that MarketingProfs: Your data is secure with MarketingProfs SocialSafe!