Know-How Exchange : Other

I would not say both names.

Shorter is better.

I've done this both ways. If I did it again, I would have an automated reponder that says:

For widget a push onte
for widget b push two

But don't do a long announcement message. Just thank you for your call.

I know most will disagree with me.

Michael

Dear Bender310,

Unless you have two lines or the ability to field calls for this subject to button 1 and calls for that subject to button 2, do it the second way.

One name for both is way better than two names because the double name injects doubt, uncertainty, and a reduced feeling of credibility.

I hope this helps.

Good luck to you.

Gary Bloomer
Wilmington, DE, USA

yeah in my opinion nucopro says right......go for that ....

I would totally agree with NuCoPro and W.M.M.A on this one and to keep it short. Think about when you call a company. Are you completely listening when they answer or are you waiting for them to finish talking so you can get directed and move on? I know, for me personally, the only time I really listen is when there is a list of options in a recorded menu.

If you were to have a automated system, though, I would go with Michael's suggestion. My wife and I have two side businesses both in the same industry offering different services. Our automated message is: "Thank you for calling the offices of Relic Media and LL Floral. For Relic Media, please press 1. For LL Floral, please press 2." I'm assuming this has worked well as people leave messages/ring the correct phone line. Granted I've never polled anyone to find out if it was confusing to them.

I agree with the single name comments - simplicity, and ease of retention, and also reinforces a single brand.