Question

Topic: Strategy

If Your Life Depended On It! What Would You Do?

Posted by Anonymous on 500 Points
Hi all,

If your open-minded and love a challenge then this question is for you. I thought I'd make it a little more interesting to extract the best out of your creative business and marketing minds.

Scenario: You've been given the task to generate 1000 new customers for a printing business. The criteria for these new customers is that they should spend a min. $12,000 a year in printing. You need to do this in 30 days.

If you fail your task you'll be taken out to the carpark and shot dead along with the rest of your family. You have only $5000 to work with.

What would you do to achieve your task? What marketing strategy would you use? Who would you target and how would you find them? How would you sell to them? What advertising techniques and ideas would you implement?

Do you have what it takes to save your family???

Take your time to think about it. Look forward to all your replies.
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RESPONSES

  • Posted by Inbox_Interactive on Member
    Quite frankly, I find the way you framed your question in extraordinarily poor taste, particularly on the heels of a week where so many children died needlessly in Russia.

    I just don't see why you had to add that failing your mission would mean that you'd be "taken out to the carpark and shot dead along with the rest of your family."

    I "get" that you were trying to convey that there's a sense of urgency here, but I really think you crossed a line.

    Hopefully you or someone at MarketingProfs will consider editing your original question (if possible).

    I've never fancied myself as someone overly concerned with being "politically correct," but yes, I accept the possitbility that I've finally become the crotchety old man that I swore I would never become.

    "Now, get off my lawn!"

    My $0.02. Overvalued even at that.

    Paul
  • Posted by SteveByrneMarketing on Member
    I like Paul's post, nice work Paul.

    - Steve
  • Posted by Peter (henna gaijin) on Member
    I would quit the job. Not worth the risk.
  • Posted by SRyan ;] on Member
    I would be so panicked and terrified that I'd fail the task, die with my family, and you'd never see another posting from me on this MarketingProfs forum again.

    What a creepy question, Philip! This sounds like Dick Cheney's reelection tactics...
  • Posted on Accepted
    This isn't a marketing strategy question. It's a sales issue. You don't have time to plan and implement a real promotion program, or even produce and run advertising. You need to get lots of bodies out on the street, going door-to-door in the business community, with their selling shoes on and ready to dance.

    I'd offer the $5,000 as a bonus to the sales rep who brings in the most new business (from $12k+ customers) in the next 30 days ... that in addition to the most generous commissions the client can afford. After all, $12 million in new business (1000 customers at $12k per year each) is a lot of new business. Even at a commission rate of 10%, the sales commissions are going to be more than a million dollars.

    Now, the next question is: "Is the market large enough to realistically find that many new customers of $12k/year in printing volume?" If this is a fool's errand, just take me out and shoot me. Save me from having to suffer first.
  • Posted by telemoxie on Member
    The numbers in your example are absurd: in that situation, you should pinch yourself and wake up, because you are dreaming.
  • Posted by Carl Crawford on Member
    i would TAKE THE MONEY AND RUN!!!!!!!!!, or take the $ 5000 grand and go to the races or the casino.

    to much hard work, i am getting tired just think ing about it!!.
  • Posted by Chris Blackman on Member
    Ignoring the questionable taste and timing of the question, let's assume it is actually you that is "under the gun" and you are just trying to translate the pressure to perform to the scared, unwilling-to-die-today-or-even-tomorrow forum members here...

    Think you had better go negotiate a bulk deal with an undertaker 'cos you're gonna need it.

    Ambition says it would be lovely to spend $5k over 30 days and generate $12M over next 12 months, but it seems, well, optimistic, doesn't it? I mean, that's a 240,000% return, just in year one. If you kept the same level of business over five years, that would mean a multi-million percentage ROI. Significantly better than any lottery I have ever heard of...

    OK, let's get real. How much are you generating now? If you were generating, say, $120M pa I would say put prices up 20% and spend $5k communicating it as tactfully as you can. You'll lose some customers but increase margins on others, so who cares.

    If you have x customers now and you genuinely think you can find 1000 new customers out there to spend $12k per annum, you had better know who they are and where their business is. Also, where they get their printing done now - and why you can win the business from their existing supplier...

    Alternatively, think of a reason why a business needs to spend $12k per annum more than now (other than by a price hike) and why they should spend it with you, rather than a competitor.

    Simply, if the pie isn't getting any bigger, you have to get a bigger slice. Conversely, if you can make the pie much bigger and keep that fact secret (i.e. bake your own big, subtle and delicious pie) then you have it made.

    You haven't given any reasons why a customer might come to you rather than someone else. What is so great about your product/service and what can you do that a competitor can't?

    Other than the fact you are "willing to die" for it?

    More info please...

    ChrisB

  • Posted by telemoxie on Member
    Have you visited our forum to teach us to "think outside the box"? Or, is it possible that there are creative and innovative folks on this forum who know quite a bit about developing and implementing effective marketing and promotion, and who (if you give them helpful information rather than fairy tales) can offer you sound advice?

    I have personally worked for many years with two clients in the printing industry - one of them has taught sales and business development to printing firms for nearly 10 years, the other is the VP Sales for one of the few profitable and growing printing firms in his region. From my experience working in the industry, I can tell you that you have a difficult challenge. And many folks on this forum deal with printers every day, many more sell marketing related and business development related services.

    If I were you, I would implement a three step approach.

    1). I would be honest and reasonable about expectations. What is your actual revenue goal (no bullshit). Is this an aggregate figure, or do you really need to get some arbitrary number of clients, as in your question? What is your actual budget (if you know). What is your timeframe for results (if you will be fired unless you get X results in Y time, that is important to know).

    2) Since this is a difficult and challenging industry (good printers go bankrupt every day) my second step would be to use the first $25 of my budget to buy 2500 points (click on the "buy points" link to the upper right). I would re-post this question as a serious question, and provide detailed and accurate information about my situation.

    3) I would pick the best solutions and implement them.
  • Posted by Chris Blackman on Accepted
    Hear hear...

    Business Deveopment is terribly simple:

    1. Get existing customers to spend more each transaction
    2. Get existing average transaction amount to increase
    3. Get more (new) customers

    1, 2 or three, or any combination/permutation thereof.

    Which is where things start to get hard.

    1. Why should they spend more?
    2. How can you get average transaction higher?
    3. Where will you get these customers?

    Fact is, ever since Gutenberg invented movable type, it's been a struggle. You need a point of difference, and the problem is, well, ink on paper is hard to differentiate. Figure out your differentiator (apart from a cute approach to getting some snappy answers, that is) and you start to get something you can work with.

    Do me a favour. Work out what is the value proposition you offer a customer. Make it real... Then hone and refine it and make sure it's YOURS, that it's not something anyone with a Speedmaster or whatever can emulate.

    Find out who's the biggest, best printer in your town, state or country, then figure out why/how you are better than them.

    Then, as Tom Peters said, you'll need to buy new bags to carry home all the money, you'll be so stinking rich!

    Now go and start figuring out how to apply these sage words to YOUR business.

    Good Luck.

    ChrisB
  • Posted by telemoxie on Member
    Thanks for providing more info - the numbers in your 09/14 1:05am post make more sense.

    I think the number of leads you generate each month is completely irrelevant. You began looking for ten big clients, and you are half way there. Congratulations. DON"T QUIT NOW - YOU NEED FIVE MORE.

    If you generate 150 leads a month for a year, that would be 1800 leads in a year, and I would doubt very, very, very seriously that there are 1800 companies who spend $100K per year on printing in the geographic territory you serve.

    You probably have fewer than 100 legitimate prospects who can spend that kind of money - you can find them thru demographics (companies who are similar in size and SIC to your best companies) or you can find them by following the trucks of your competitors if you have to.

    Once you build the list of real prospects, you need to go after them. It does not matter whether or not someone there responds to a direct mail piece, you need to sell them anyway.

    Once a fellow gave me a list of 25 companies, and told me, "These are my customers... they don't know it yet". My mission was to identify the decision makers, let them know about our company, and follow up, follow up, follow up. Eventually, we would get appointments and jobs, and clients.

    You do not need 1800 prospects - you need 5 more customers. DO NOT STOP, DO NOT GIVE UP, KEEP YOUR EYE ON THE BALL.

    In today's world of immediate gratification, hard work and persistence still pays off. Good luck.
  • Posted by Blaine Wilkerson on Member
    I agree with all of the comments above. Specifically, telemoxie and Chris.

    It sounds like you are doing VERY well for a young business. So why the need to focus on making billions whenyou are already making millions? Concentrate on on your current customers and, like many stated above, find wys to increase the pricing, value, and repeats. I have found that having a handful of VERY satisfifed customers goes a long way...especially with regards to creating evangelists, case studies, testemonies, references, etc. By showing how much you dedicate to your current clients, you will build invaluable brand equity, and people will start coming to you.

    The problem with thinking outside the box is everyone is doing it...or at least trying. So, the term/practice is no longer "outside the box". I believe it is a tactic to TRY to tap into creative ideas from people who are not creative. It's a buzz word, a psychological ploy to entice folks to be creative. Unfortunately, the very definition of therm implies zero boundaries...including important boundaries like proven tactics and practices. This causes people to try to "fix something that ain't broke", and can run companies into the ground and/or distract them from their objectives.

    The term was born from a brain teaser in which people were asked to connect a series of dots without lifting the pencil or crossing lines (this is arguable). Consider the folowing pattern of dots and apply the connecting method I described above:










    Most people try to use straight lines, fornimg a very box-like structure. They never think to draw "outside the box" implied by the way the dots are arranged. Although there are many solutions, all of them include drawing outside of the box in order to connect all the dots.

    In other words, it's a different way of saying. "Think of new ideas".

    So what is the problem? Like I mentioned above, people read stories about entrepreneurs making millions in less than a year by using "unique" tactics, then turn their focus toward emulating the proces for their own companies despite the fact they are doing very well with their current techniques/tactics. Customers and bottom-lines start to suffer, and the perceived need to think of something "outside the box" becomes ever more present...creating more distraction, employees are placed under more pressure to produce "outside the box" ideas, and the next thing you know, you are all trapped in a box of thinking outside the box, when the real answers and focus should be directed INSIDE the box. Confused yet?

    Concerning your question, if taken literally, I would do one of 2 things:

    1. Use the $5000 to hire a crew of armed mercs to ambush the killers in the garage.

    2. Use the money to to get as far away as possible.

    Answering in the context of evoking an outside the box response:

    1. Start an MLM.

    2. Hire a consultant who is not attached to the company.

    3. Offer 20% referral rewards to your current clients and use the money to pass the message along.

    4. Prepare for failure and use the money for an insurance policy or therapy. Why? Like telemoxie stated, the numbers are unrealistic. Plus, you are trying to fix something that is not in need of repair.

    Not much different than the other posts..I guess I'm inside the box today.

    Good Luck!

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