Question
Topic: Social Media
Social Media Tools And Experienced User
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We are currently researching Social Media monitoring as well as analytical services to offer to our healthcare clients as an additional service -- we provide Drug Information call center services -- the new service offering being: Social Media Monitoring and Analysis (i.e., for their product(s), company, competitors, etc.).
We've done some research of various tools and wanted to see what the experts out there (i.e., those who are using the tools, have used the tools, etc.) thought about the various tools, etc.
Question: In your opinion, which Social Media monitoring tools are the best in industry today from your experience?
Question: If you were to use a Company for Analyzing the Social Media posts who would you use?
Question: Do you know anyone that has a lot of experience in the Social Media field (not necessarily employed by a vendor) who has experience using these types of tools and may be interested in speaking with us about their experiences?
Thanks again for your input,
Denise