Question

Topic: Strategy

How To Define And Sell Our Magazine's Value

Posted by sol on 500 Points
[NOTE: I interchange "we" and "our client" alot so don't get confused]
our client is a local community oriented magazine. the magazine features a broad array of content to match the interests and lifestyles of this particular community.
their main competitors are basically advertising circulars, meaning just ads for local businesses, sales, events, etc.
our client's magazine is printed higher quality than the competitions' and because of the great content, people spend more time with it and keep it around longer.
Naturally, our client's ad rates are almost double.
We know that we are offering real value because there are many advertisers who realize the value of our publication in helping them achieve branding and name recognition, and who advertise consistently.
our main selling point has always been, and this is echoed by our advertisers, that since readers spend more time with our publication, they are more likely to notice and remember an ad. vs. the other publications which they leaf through to see the latest sales and then trash.
The issue we are facing is that there is still a relatively large market share which we cannot penetrate mainly because we have a hard time convincing these advertisers of our value.
In other words, the advertisers that realize the value on their own are willing to advertise and the advertisers who don't realize the value on their own can't be convinced.
One additional note, is that we have never done a real campaign to advertisers to convince of the value we offer, and our sales efforts have been minimal. Most of our business comes from advertisers who are readers themselves and realized that they belong in this publication and are willing to spend the money.

Therefore, we would like to do a proper, ongoing awareness campaign to educate prospective advertisers about the unique value we offer.
The issue we are facing is, that we are not sure what our message should be. meaning what will be the most effective way of selling our value.

Option 1 is to simply point out that our magazine stays around longer and is likely to be re-read and therefore your ad gets more exposure ie. more bang for your buck.
this argument should theoretically hold true for any advertiser.

Option 2, and this is more sophisticated, is that indeed the advertisers may be right. For businesses who don't need long term name recognition (e.g. they're advertising a short term sale, etc) then they are essentially selling to customers who are already looking for their product and the cheaper publications would be effective in conveying their message.
HOWEVER, for advertisers who are selling a product that people might not need right now, but they need consumers to remember them down the road, then our publication is a far more effective medium because the content causes them to focus and block out "noise", causing your ad to more likely be remembered, giving you long term name recognition.
so this second argument would only hold true for those "long term" advertisers, which would be our highest value customers, and our campaign message should be geared more towards educating that segment about the benefits of branding and building name recognition through a more effective medium.

Essentially this question can be boiled down to what is the value we are really offering (more ad views VS. deeper reader engagement) and therefore who should we target (all advertisers trying to reach this local market VS. advertisers needing long term advertising).

I hope i have spelled out the question clearly enough, but please don't hesitate to ask for clarifications.

P.S. one more objection we have faced is that advertisers feel if anything the articles could DISTRACT readers form the ads, making our publication in fact less effective. I don't see how this could be true because that would really contradict the entire basis of advertising in almost any media, but i was wondering how we could counterattack this point.

Thanks you for taking the time to read this and I look forward to your responses!
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RESPONSES

  • Posted by Peter (henna gaijin) on Accepted
    Starting with the last point about articles distracting from ads - it sounds like the articles are what draws the readers to the magazine (and to the ads). Only a certain type of customer goes to a circular that only has ads, and they generally are looking for something already (or at least looking for bargains). Good for when an advertiser has a big sale (think Black Friday sales). But the folks go through these ads real quick and page right over ones that aren't of immediate interest, so not guide for the advertiser looking to build brand and have their product in the customer's mind when they need that type of product or service later (and they don't need it now). (this is kind of what you talked about in your option 2).

    I am not sure I'd go with either option right off the bat, but instead do some research to find out what type of readers are reading your client's publication versus those reading the competitor's. There are various ways to do this, but one easy way is to post a reader's survey in the publication, with the carrot of a some prizes (generally advertiser's products or services) for a lucky few to get people to respond. I think the results of this survey ior other research you do would tell you a lot toward which of the two options to go for.

  • Posted by sol on Author
    Peter:
    Thanks for your response!
    As to your suggestion researching the type of readers who read our publication, we actually have some very good data on this.
    Both our publication and our main competitors are VERY widely read. Upwards of 95%. The reaon being because it is a very tight knit community (though n ot so small) and these two publications really keep you in the loop with the news, sales and events. The main difference is that since the other pub is only ads, it's readership is higher among females, while we have the same amount of females but also more male readers.
    Otherwhise the readership is the same.
  • Posted on Accepted
    I think your second option is more likely to work -- provided it's well executed. It's the "steak costs more than hamburger" argument, and it gets you out of the price war. You tell them the obvious up-front -- advertising in our publication costs more -- and opens the door for you to tell your value and engagement story (including point #1). For merchants who really are looking for "hamburger" there's no reason for you to waste your time. And for those who understand the difference, you will be hitting the nail on the head.

    My $0.02 worth.
  • Posted by Moriarty on Accepted
    Okay, I'm going to wade in here.

    First point: you're doing a good job and the other guys are bang on the nail.

    I want to add something here - you say "and the advertisers who don''t realize the value on their own can''t be convinced". Because I wish to clarify what Mr. Goodman is saying. Because there are two kinds of "can't be convinced" - the ones that are worth convincing and the ones that aren't.

    Which isn't quite the same as saying that they can't be convinced, is it? Because if they aren't convinced, they've made a decision and any decision is based on an emotional premise that is usually subconscious. FIND that premise and your problems are solved. Which is in essence what Peter is saying. If you don't have that precise data - just stage a quick questionnaire (or quiz?) about what they like about you. You could even have a tagline competition - with a bottle of Moet as first prize. Just leave all the questions open, don't lead them. That way you get the best results.

    Because the clue lies here. Swinging your doubters is in this somewhere. That emotional hook is all it needs to trigger the "yes" response*. This is the focus of your "engagement story". When you've got them convinced is when you start on the "return on investment" and all the logical stuff about money and advertising.

    We also need to know something you don't do. Well, for a start there is your competition. You have a clear difference here. Your mag lies on coffee tables and kitchen worktops until the next one comes along. In all likelyhood it stays on the kitchen worktop with the last one so that both hubby and missus can enjoy reading it with their Saturday morning coffee.

    Who can say that about an ad-sheet? Do you wake up and think "I was going to read that ad on page 4 this morning, it would be the nicest thing to do with my coffee" - and even if that were true, how long would it be before they've read it? Their coffee wouldn't even be brewed.

    (*If, and only if they are your best kinds of clients - and aren't the "hamburger" people.)
  • Posted by Jay Hamilton-Roth on Accepted
    What might be helpful are some case studies - examples from your advertisers about clients that have contacted them (and when). It may be the case that the lifetime value of certain customers is high enough that the investment in a premium product is right. It may also be the case that the lifetime value is low (an infrequent purchase), so a premium placement may be a mis-fit. I think by talking to your advertisers, surveying them about their results (and stories about them) you might have the makings of a strong sales pitch. Remember - you don't have to be everything for everyone.
  • Posted by Peter (henna gaijin) on Accepted
    As Moriarty said, you want to segment your customers. Aim for the profitable ones. Ignore the ones who aren't. As such, Option 2 is better. In your Option 2 description, you talk about the long term advertisers being your most valuable.

    Another area to segment, based on your response on data, would be to focus on men. If one of your advertiser customers has products aimed at men, you should make sure to promote your research showing how more men read your publication than the others. Keep in kind that some product for men are bought by women, so in these cases you don't have the benefit (but the opposite likely holds for a smaller number of products, aimed at women but selected by men).
  • Posted on Accepted
    A one-size-fits-all solution absolutely does not apply here, so to say either option is the "be all, end all" won't work, although there are positives to each.

    How are your clients determining who they approach? As stated above, the "hamburger" client will not advertise in a filet mignon publication, so efforts should be focused on selling the upscale advertiser (since this sounds like an upscale magazine). This also protects your client's brand.

    Before approaching a prospect, they should take the time to study where they as well as their competitors are currently advertising. Have your clients take the position of "marketing partner" with advertisers, getting to know the advertiser's business and brand thoroughly, rather than becoming just another publication in a sea of media outlets, selling the promise of "x-number" of eyeballs per month.

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