Question

Topic: Strategy

Keys To Developing A Crisis Communication Plan

Posted by Anonymous on 1/13/2015 at 11:01 PM ET 250 Points
What are some of your tips for writing a successful crisis communication plan? (plan structure, key sections, communication templates, etc.)
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RESPONSES

  • Posted by Jay Hamilton-Roth on 1/13/2015 at 11:21 PM Accepted
    Have you read Masters of Disaster (my review is here: https://www.manygoodideas.com/2013/04/01/masters-of-disaster/)? Lots of great advice from people who've been deeply dealing with damage control.
  • Posted on 1/13/2015 at 11:36 PM Author
    Hi Jay, I'll take a look at this one, currently I'm reading Crisis Communications: The Definitive Guide to Managing the Message by Steven Fink.
  • Posted by Shelley Ryan on 1/27/2015 at 2:15 PM Moderator
    Hi Everyone,

    I am closing this question since there hasn't been any activity in 10 days.

    Thanks for participating!

    Shelley
    MarketingProfs Customer Service Samurai
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