This lesson is part of MarketingProfs Master Class
Customer Journey Maps for Marketers: Understand and Exceed Expectations
Your customers' expectations are higher than ever. In this Master Class, you'll learn how to map your customer journey so you can understand their motivations and deliver an experience that wows. LEARN MORE
YOUR INSTRUCTOR: Jeannie Walters
For more than 20 years, Jeannie Walters, Certified Customer Experience Professional (CCXP), has had one mission: To Create Fewer Ruined Days for Customers™. Jeannie is the CEO and founder of Experience Investigators, a global customer experience consulting firm helping companies improve loyalty and retention, employee engagement, and overall customer experience.