With this latest round of heightened security...we are now in an ever-increasing era of being a consumer that requires patience....
We're all going to have to learn to cool our jets (accidental pun intended) for our own safety as the waiting time on all aspects of airline travel increases. This is quite counter-intuitive for us as consumers expecting quick service and quick turn around.
Add to this a new set of frontline skills that none of us ever expected that would be required in the US: fear management.
I was in the airport flying home the day the heightened security measures went into place. I have to hand it to the airport personnel and TSA personnel. They took a challenging situation and made it go as well as it could. Not knowing what to expect, most travelers arrived at the airport HOURS in advance. And while there were literally no choices for us as consumers aside from throwing away all of our expense hair care products so we could roll your wheelie bag into the plane - there was respect, patience and understanding.
Interesting that having stripped away all of our options as consumers, we were given human kindness and understanding. The tangible and obvious services replaced with the intangible and often elusive service took its place and it did not go unnoticed or unappreciated.
How is everyone else doing in their travels during this period? Are you finding people stepping up, or has 'Fear 101' management not made it to your neck of the woods?
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