In the music industry, you could call Terry McBride a bit of a rebel....


Or a hell-raiser, a boat-rocker. The Recording Industry Association of America may very well have a few other choice (four-letter) words to describe him. But coming from the customer's standpoint, I would associate a completely different type of four-letter word with the Nettwerk CEO: HOPE.
Many people would say that the future of the music industry is on shaky terms. The RIAA continues to pursue litigation against people who it believes are 'illegally' sharing music files (a practice also known as 'suing your own customers.')
At the same time, online music sales are booming, but many industry leaders are pushing for higher prices and/or a tiered price system that could more than double the standard 99-cent download price. While music fans are looking for ways to get music on their terms, the industry continues to attempt to deny their customers that freedom.
But despite the adversarial tone that many industry leaders seem to be taking toward their own customers, the music label from Vancouver, British Columbia, is doing something that's pretty remarkable for their industry: They are embracing their community.
Last August, Dave Grubel from Texas learned that the RIAA was filing a 'complaint' against him for 'illegal' file sharing. Grubel would later learn that his family computer had been used to download several songs, including some by one of Nettwerk's artists, Avril Lavigne. When McBride learned that Grubel had 'illegally' downloaded songs by his artist, and that the RIAA was considering legal action to recover losses for his company, the Nettwerk CEO jumped in the middle of this fight.
But not on the side you might expect.
Instead, McBride not only took the RIAA to task for pursuing litigation against the Grubels, he offered to pay any and all legal fees and/or fines that could result from the case, if the Grubels would agree to fight the RIAA.
And to this day, McBride continues to speak publically about how suing music fans doesn't help his industry. (Yes, apparently this DOES have to be said out-loud.)
"Litigation is not 'artist development.' Litigation is a deterrent to creativity and passion and it is hurting the business I love. The current actions of the RIAA are not in my artists' best interests.". While the RIAA believes litigation will stop file-sharing, McBride supports LOWERING the prices of music downloads. "If the price comes down.. to between 25 and 49 cents a song.. the P2P marketplace will begin to go away."
Starting to realize why McBride isn't the most popular CEO in some circles?
But from a purely marketing-standpoint, McBride seems to be the only sane person in the room. He wants to remove any and all barriers between music fans and their favorite artists. He wants to make it easier for fans to buy music on THEIR terms. He doesn't see file-sharing as an economic threat to his artists, but rather as a way to expose new fans to their music, and as a tool to build and expand the community of fans for that artist.
"You should never tell the consumer how to consume your music. You should make it available wherever they want. I don't want to dictate how people buy our music," McBride stated at last month's Bandwidth Music and Technology Conference.
This quote goes to the heart of why Nettwerk's marketing philosophy is so far ahead of the industry curve. All the Vancouver music label is doing, is embracing the activities of their community, and empowering them to more easily perform these activities. That's it, embrace and empower. While many of their competitors have taken a sort of 'us versus them' view of their customers, Nettwerk has completely broken in the opposite direction, and sided with the community of fans for their artists.
One of the key takeaways from my talk with Nettwerk's Marketing Director Erin Kinghorn back in January, was her claim that within the next few years, we would begin to see the cultures at music labels shift toward a philosophy of empowering artists, and their fans. If that happens, it will be because the industry has followed her boss's lead.
Sounds like a plan to me.

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ABOUT THE AUTHOR
image of Mack Collier

Mack Collier is a social-media strategist based in Alabama. He helps companies build programs and initiatives that let them better connect with their customers and advocates. His podcast, The Fan-Damn-Tastic Marketing Show, discusses ways that brands can turn customers into fans. His first book, Think Like a Rock Star: How to Create Social Media and Marketing Strategies That Turn Customers Into Fans, was published in April 2013 by McGraw-Hill.

Twitter: @MackCollier

LinkedIn: Mack Collier