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  • What does your brand look like? Is it recognizable—in any medium? Or does it change its appearance and present a confusing array of visual styles? Most organizations understand the strategic importance of a consistent visual style... but fall short on implementation, especially when there are multiple in-house or agency creative teams.

  • The author recently had lunch with a good friend, a restaurateur. The food was delicious, but the lessons shared were even better. It seems the fragile nature of the restaurant business has more than a few things in common with the fragile nature of doing business on the Web.

  • Will nearly 100 percent of my marketing email end up in my customers' spam folders? The answer may be "yes" if your company doesn't change its email practices.

  • Think about None of these cool new social media tools were developed with "us" (marketers) in mind. Blogs, social networks, YouTube, etc. were created for people to keep in touch with their family and friends. So it shouldn't be a big surprise that the majority of people who first embraced widgets, Twitter and Facebook were not

  • In the last couple of years, as companies have become more interested in social media, they have tried to find ways to use these tools to reach "influencers." Sometimes these initiatives are referred to as 'blogger outreach' programs. But there is a much more influential and important group that most companies could be reaching via social

  • I work in a professional services firm and in order for firms like ours to differentiate themselves, they have to create perhaps hundreds of personal brands around individuals who understand niche topics extremely well. And since buyers have transparency through the use of search engines they can really get a handle on just how qualified any

  • A few weeks back, Geoff and I wrote an off-the-cuff, tongue-in-cheek "Top 25 Ways to Tell if Your Social Media Expert Is a Carpetbagger" and it drew the most interesting conversation around ghostwriting (#7 was "Will ghostwrite blog posts and other social content for There are lots of writers, agencies and companies that are willing to

  • Not all leads should be treated equally. In our business, for example, the sales cycle can be upwards of 9 months .... so lead nurturing it critical to stay in front of your prospect during their journey from awareness to consideration to Furthermore, you are never quite sure when that illusive moment of need might strike

  • Social media has long been lauded as a wonderful way to connect with customers and to build excitement for your But social media can also be an amazingly effective crisis management tool. That is, if the tools are in the hands of someone that knows how to utilize them properly, and one Gary definitely Recently GaryVee

  • Deloitte LLP issued a very important report this fall, based on a survey the company commissioned. "Food and Product Safety and its Effect on Consumer Buying Habits" put hard numbers to what marketers have long Pat Conroy, Deloitte LLP's vice chairman and consumer products practice "Our research shows that consumers are becoming less tolerant of recalls,

  • Alan and Paul recently wrote posts here that tackled the questions of credibility and trust. Those of us who are consultants understand well that to get work, we must project both Businesses won't hire us unless we appear credible and trustworthy. The questions come down 1) How do we project trust and credibility and 2) Why

  • What's of greater value: the idea itself, the selling of the idea, or the production of the idea? While there seems to be a shift afoot, why does our industry continue to struggle to ascribe value to (and get paid for!) the core concepts that fuel everything else?

  • When we are given the opportunity to stand out from our competitors, we must be memorable! What will standout so that people who are there will tweet positively about your company, your presentation, your product? What will they remember? What will they say about you?

  • The news about investment in marketing is not good as many firms cut their marketing budgets left and right. Instead of taking an ax to your marketing budget, consider first how your budget is allocated and move some resources to marketing activities that yield a higher ROI.

  • Do you know what will ensure your web site's success in 2009? Here's the top 10 ideas for online marketing success this coming year... and beyond.

  • Come from myriad sources such as friends, family, co-workers, online reviews and even e-commerce algorithms. have shown that recommendations are trusted more than information proffered by media sources or corporate advertising. However, with daily reports of fraud and deception in political and financial spheres, a tide is building that threatens to wash us all in cynicism

  • On the face of it, it seemed like a good idea – work with an existing and well-known meme to promote the Age of Conversation why don't they get in the lead-up to the new year. It would give the contributing authors some content to blog about, hopefully create some conversation, and use some of the

  • A year and a half ago when I was researching how to start a wiki and looking for best practices in wikis .... there was little information out there about it. So I decided to reach out to our internal consultant and found out there were already six wikis within the BearingPoint organization, all built to

  • I know it's not sexy. We're not tossing web 2.0 phrases around or sharing some hot, new creative aimed at a brand new target audience. In fact, this marketing truth is downright boring. Keep talking to your current Whether you are trying to increase sales or retain the sales you have -- marketing to current customers

  • Back on July 30th, I about Truvia in a post dubbed, "Marketing the New Sugar." In my post, I commented on this new sweetener derived from the leaf of an herb called stevia. Now, many food companies, including the major soft drink companies, are scrambling to add the "new sugar" to their consumer products, Pepsico and