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How to Meet Customers' New Expectations With Tried-and-True Customer Service Best-Practices
September 23, 2021It's clear by now that the pandemic has changed interactions between businesses and customers. So what do customers expect from digital outreach and post-pandemic marketing? Here's a good place to start: customer service best-practices.
Why Marketing Maturity Needs to Be Top-of-Mind in Today's Digital Landscape
September 22, 2021As a result of the pandemic, many businesses have developed newfound responsiveness and resiliency and are ready to evaluate and optimize their marketing strategies. A marketing maturity framework can help.
Voice-of-the-Customer Data: The Key to Human-Centered CX
September 22, 2021Personalization and ABM are now the name of the game in B2B marketing,. But the secret to their success lies in collecting—and using—voice-of-the-customer data. Find out more.
Five Quick Video SEO Tips to Help More People Find Your Content
September 21, 2021Video content has become invaluable in digital marketing. But how do you optimize a video for search so people can easily find them? This article offers practical, effective tips.
The 4Es of Video: How to Align Your Marketing Content Strategy With Buyer Expectations
September 16, 2021The expectations of today's B2B have changed; they now seek out on-demand content to research solutions on their own before contacting your company. That's why video is the perfect content format to reach those buyers. Here's how.
How to Use ABM Tactics to Support Sales and Influence Buying Committee Decisions
September 15, 2021Toward the end of a B2B buying cycle, marketers may think their job is over. But they can still help close the deal by using account-based marketing tactics to continuously support Sales and further influence decision-makers.
Reimagining B2B Customer Experience: A Post-Pandemic Path Forward
September 15, 2021As the post-pandemic marketplace takes shape, marketers need to focus on what creates a memorable experience—and that doesn't always mean digital-only. Hybrid events allow for increased engagement and innovations. We can reimagine the B2B customer experience.
How iOS 15 Will Kill Email Open Rates—And How Marketers Can Prepare
September 14, 2021Email marketers place a lot of emphasis on open rate, but that's a metric that may not matter much, come iOS 15. Here's how marketers can prepare for the impending change.
Outcomes Are In: Why Outcome-Based Marketing Is So Successful
September 9, 2021Marketing goals can become blurry for even the most seasoned pros. Switching to an outcome-based approach helps align those goals with business outcomes. Here's how it works.
How to Build an Effective B2B Customer Retention Plan
September 8, 2021Every business suffers from a certain degree of customer churn, but if you use the right tactics to retain customers, you can reduce churn. Start by creating an effective customer retention plan.
