People want great offers. That's the primary reason they opt-in for permission-based communications from brands, whether in the form of "liking" a brand on Facebook or subscribing to an email list, according to a new survey from Constant Contact and Chadwick Martin Bailey.
Among email users surveyed, the top reasons to subscribe to an organization's email list are to receive discounts (58%) and special promotions (39%), whereas motivations such as receiving exclusive content (26%), staying informed (26%), and showing support (25%) are less important.
Similarly, Facebook users cite receiving discounts (41%) and promotional offers (28%) as their top reasons for "liking" a brand on Facebook.
Roughly one-quarter (27%) of Facebook users like brands to support them (27%), and 22% do so to demonstrate that support to others.
Below, additional findings from the study titled "10 Facts About Why and How Consumers 'Like' and Subscribe."
'Unliking' and Opt-Out Patterns Also Consistent
Producing content that is not relevant (42%) and over-communicating (42%) are the top reasons brands drive consumers away from their Facebook pages.
Similarly, too many emails (69%) and irrelevant content (56%) are the top reasons people cite for unsubscribing to email lists, followed by email content that wasn't relevant to begin with (51%) and simply no longer being a customer or supporter (48%).
Interestingly, among Facebook users and email consumers alike, excessive communications and irrelevant content are even bigger turnoffs than bad customer experiences (32% and 42%, respectively).
Why People Open Email
Email users say the most important factor in opening an email is the sender's identity (i.e., who the email is from)—64%—followed by the subject line (47%) and promotional offers (26%).
Lack of interest (61%) and over-sending (45%) are the top two reasons consumers do not open emails from an organization, followed by receiving too many emails overall (32%).
Other key findings:
- Local preferences: 25% of consumers prefer to opt in to local businesses over national businesses via email and Facebook.
- Mobile email: Despite the widespread use of mobile devices, 84% of consumers primarily access email from their computers, and 14% access email primarily via mobile device.
- Facebook via mobile: Though 30% of consumers access Facebook via mobile device, 82% access Facebook primarily via computer, and 15% do so primarily via mobile.
About the data: The Constant Contact and Chadwick Martin Bailey findings are based on a survey of 1,481 US consumers age 18+ via the Research Now online panel. The survey was fielded in the fourth quarter of 2011.
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