MarketingProfs B2B Forum is going virtual... with a twist. Don’t miss it.

Black Friday and Cyber Monday are two peak revenue days for e-commerce retailers during the holiday season, together accounting for 8.58% of all holiday shopping revenue. However, two periods in early and mid December are as lucrative, and less competitive for consumers' attention, according to a recent report by Custora.

The analysis found that the four days of December 1-4 brought in 9% of total holiday e-commerce revenue in 2012, and December 10-13 accounted for 8.49%, making both periods more rewarding than Black Friday or Cyber Monday.

Below, additional key findings from the E-Commerce Snapshot Holiday Edition, which was based on an analysis of data collected in 2012 from 30 million unique customers and $2 billion in revenue across US retailers in 14 verticals.

Holiday shoppers are less valuable

  • During the holidays, on average 43% of customers to e-commerce sites are new customers (making their first purchase at the store), compared with 37% throughout the rest of the year.
  • These holiday customers are more likely to be "one and done," driven by seasonal promotions and deals, with lower likelihood of making repeat purchases.
  • This behavior drives a decline of 15% in customer lifetime value (CLV) for such newly acquired shoppers.

  • The CLV of customers acquired through paid search (CPC) drops 13% during the holiday months compared with those acquired through the channel during non-holiday months.
  • Display advertising follows a similar trend, with a 12% decline in CLV for customers acquired during the holidays compared with customers the rest of the year.
  • Other channels, such as affiliate, email, and Facebook, display a much lower decline in CLV—around 5%.

Black Friday is mobile Friday

The percentage of customers using mobile devices to make purchases online jumped by 48% on Thanksgiving 2012 and 30% on Black Friday 2012 compared with the average during November.

About the research: The report was based on 2012 data spanning 30 million unique customers and $2 billion of transaction revenue. The data includes US retailers from 14 E-commerce verticals, including fashion, beauty, lifestyle, and electronics.

Sign up for free to read the full article.

Take the first step (it's free).

Already a registered user? Sign in now.


image of Ayaz Nanji

Ayaz Nanji is a digital strategist and a co-founder of ICW Media, a marketing agency specializing in content and social media services for tech firms. He is also a research writer for MarketingProfs. He has worked for Google/YouTube, the Travel Channel, AOL, and the New York Times.

LinkedIn: Ayaz Nanji

Twitter: @ayaznanji