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Executive Survey: How AI and Automation Will Change Work

by Ayaz Nanji  |  
March 1, 2018
  |  804 views

Some 69% of senior business executives say they think the term "workforce" will eventually encapsulate both human employees and intelligent machines/platforms, according to recent research from Marketforce and Pegasystems.

The report was based on data from a survey conducted in 2017 among 845 senior executives who work for firms in the financial services, insurance, manufacturing, telecoms/media, public, healthcare/life sciences, energy/utilities, travel, transport/logistics, and retail sectors.

Some 64% of executives say artificial intelligence (AI) will eventually allow staff to perform more varied roles by enabling employees to find solutions to problems that would previously have been referred up the chain of command.

Fully 76% say support from AI will allow workers to make informed decisions at a more junior level, leading to a flattening of traditional hierarchies.

Some 79% of executives say it will be standard practice to use AI to schedule/coordinate work within five years, and 76% say AI will be used as part of quality control within the next five years.


Fully 70% of executives expect robotic (AI-driven) automation to principally replace or support human workers in administrative roles within 20 years.

Automation is expected to especially have an impact on human administrative jobs in the insurance, manufacturing, and financial services fields.


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Ayaz Nanji is an independent digital strategist and a co-founder of ICW Content, a marketing agency specializing in content creation for brands and businesses. He is also a research writer for MarketingProfs. He has worked for Google/YouTube, the Travel Channel, AOL, and the New York Times.

LinkedIn: Ayaz Nanji

Twitter: @ayaznanji

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  • by Becky Fri Mar 2, 2018 via web

    Great article summing up important information. We in the Human Resources profession say to automate whenever possible. We believe that we shouldn't get bogged down in the process, but instead be proactive in helping people! After all, HR is in the people business! So, I believe AI will help us automate, become more efficient, so we have time and mental energy to devote to helping our people.

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