Know-How Exchange : Strategy

If you are in New Zealand or Australia then try this site:

www.c-b-s.com.au

Tell them Carl Crawford sent you. I am a mystery shopper for them.

Hi,
there are a lot of info on this in the internet.

https://www.netreflector.com/default.asp
https://www.intelli-shop.com
https://www.google.ru/search?hl=ru&q=%22mystery+shopping%22&lr=

What tasks you are going to face:
1) to decide on the goal and assessment criteria
2) to prepare questionnaires
3) to find/instruct/contract shoppers
4) to schedule the shops
5) to conduct the shops
6) enter and process the data
7) analyse the data and prepare the report/s
8) issue recommendations
9) act on it.

In brief that is it!

Thank you all for your kindness and your time. I'm awarding the points to darcy.moen because the first link she mentioned was an excellent article about Mystery Shopping. That article was the base to made my project. I have proposed an In-house study (it's a matter of economics, you know) and that article has been extremely useful for me. Thank you all again. Muchas gracias!