Question
Topic: Other
How To Deal With Oem And End-users As Customer?
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I'm working for a company that modifies standard trucks so that they are more suitable for their final usage. Modifications, such as mounting additional axles but also cab alterations. Our customers are:
1) end-users (such as fire departments, transport companies, or construction companies).
2) truck dealerships that sell trucks to end-users.
3) truck importers, which are responsible for the distribution network in the subject countries.
4) truck manufactures which built trucks.
Serving, both end-user customers (1&2), as well as OEM customers (3&4), via one Marketing & Sales department has proved to be a real struggle.
I'm searching for information, literature, marketing models, etc. on how to successfully serve both types of customers, i.e. how to organise this within the Marketing & Sales department.
Thanks for reacting!
Mark