Question
Topic: Strategy
Help! How Effective Is Your Marketing Department?
How do you measure the effectiveness of your marketing department? <br /><br />Our marketing department has been primarily tactical in nature - somewhat of a fedex kinkos of sorts. This year, we have been changing things up a bit and focusing more on new strategic approaches and measuring some of our campaigns, but this is a new frontier for us. <br /><br />Please let me know what your marketing department is doing to measure value and effectiveness. Is the best way to measure every campaign using web anayltics? Do you use a good CRM system, and how are you using it <br />for marketing efforts? Are you using unique URLS? <br /><br />How are you determining the marketing touches to sales conversion? <br /><br />In summary, if you were to present to someone the effectiveness of your marketing efforts over the course of the year, what tools/metrics do you use?<br /><br />Thank you! Your experience is greatly appreciated.<br /><br />~First-year manager <br /><br />
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