Question
Topic: Strategy
Branch Adoption Programme
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1. I need some ideas on what are the guidelines needed to be put in place and how feedback from the frontliners can be looped back to my department to coordinate and channel to the respective SMT to respond to.
2. What kind of internal communication strategy can I undertake to create awareness to all staff in the whole organization? For now, I just have teasers which I plan to posts on the Intranet to communicate the programme. Any other ideas how I can execute an effective comm plan?
3. What kind of activities at the branch can I get the frontliners do with the SMT during branch visits? That would be fun and create WOW factor. Apart from SMT becoming the teller service (that's too much work because we will need to ensure that the SMT will need to be prior trained to do the job).
Thanks in advance, Leen.