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Recently I waited in ridiculous line for the hottest opening in Manhattan. A new musical? Nope. A SOHO gallery? Guess again. A Barney's Co-op sale? I don't think so....


As embarrassing as it is to admit, I was actually waiting to be let in to the new Trader Joe's on Union Square. For those unfamiliar with the state of grocery stores in Manhattan, we are in the midst of a brutal war. Chain markets, upscale purveyors of organic goods and even the Green Markets have engaged in a fierce battle for customers. The irony, of course, is the fact that most New Yorkers don't even know how to turn on their oven.
It was mid-2005 when a few blogs broke the news of a new grocery shopping option a block away from Whole Foods and the Union Square Green Market, not to mention countless grocery stores that have since folded. I followed the story on Chowhound, Gawker and Curbed, not to mention the print dailies and weeklies.
And of course, there was word-of-mouth. Foodies relished in endless conversation on when Trader Joe's was opening, what one could find there, and how our shopping patterns would be forever changed. Trader Joe's arrival was going to save us all from grocery purgatory, bringing us to culinary salvation.
Once inside the store, I was crushed. Perhaps I arrived too late, but the produce was marginal, the shelves looked ransacked, and the cashier charged me $70 for some avocados, instead of $7. Friends recounted similar stories, and suddenly the year of spin seemed silly, if not an outright waste of marketing dollars.
The double-edged sword of spin should be wielded wisely, less it cut both ways. While it can be most powerful in creating awareness, setting unrealistic expectations can be a marketer's fatal mistake.

Continue reading "The Double-Edged Sword of Word-of-Mouth" ... Read the full article

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ABOUT THE AUTHOR

www.saraholoubek.com
Sara Holoubek is a free agent consultant, advising growth firms and investors in the interactive technology and advertising sector. Ms. Holoubek is also the contributing editor of the DM News' SearchBuzz newsletter, and a regular author of the DM News Optimized column.

In 2008 Ms. Holoubek was elected to the Search Engine Marketing Professionals Organization (SEMPO) board of directors for a third term. During this time she also co-founded the SEMPO NY Working Group.

From 2003-2005, Ms. Holoubek served as iCrossing's Chief Strategy Officer, building the firm's New York office and repositioning the iCrossing brand as it raised an early VC round of $13 million. Prior to this experience, Ms. Holoubek held posts in client strategy with interactive agencies Organic and Blue Dingo. Her vertical expertise covers over 10 sectors and includes work with Levi Strauss & Co, Bloomingdales, LexisNexis, Texas Instruments, Colgate-Palmolive, Century 21 Real Estate, Martha Stewart Omnimedia, as well as firms within the WPP family and the Aegis Group family.

Ms. Holoubek has contributed to and/or been quoted in publications such as Adweek, DM News, Mediapost's Search Insider, WSJ.com, The Madison Avenue Journal, ClickZ and Internet Retailer. She also serves as a frequent guest lecturer at venues such as SMX, Search Engine Strategies, OMMA, the DMA, Harvard, NYU and Baruch College.

Ms. Holoubek also brings an international perspective to her work, having lived and worked in Latin America and Europe , and is fluent in Spanish and French and conversant in Portuguese. She holds a B.A. from the University of Iowa and an M.B.A. from HEC in France. She resides in New York City with her husband, baritone Claudio Mascarenhas.