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When the tool changes, so too should the skill and the technique. More and more, hypertext is replacing text... and the Web is replacing print.

"I really don't know whether we'll be printing the Times in five years, and you know what? I don't care either," Arthur Sulzberger, owner, chairman and publisher of The New York Times told in February 2007.
According to Sulzberger, The New York Times is on a journey, a journey that will end on the day The Times prints its last newspaper. Radical times; a momentous shift is underway.
We who are involved with content are on an exciting journey. At a certain point, the economics and ease-of-use of the Web will become so compelling that print will simply not be able to compete.
At this historic juncture, we need to carefully evaluate where we stand. We need to understand what skills are specifically print-related. We need to isolate print-thinking, so that a strength in a previous era does not become a weakness in a new one.
What is print-thinking? Print lends itself to length and to economies of scale. It's not that much more expensive to print a 120-page report than a 100-page one. It's often not much cheaper to print one copy than to print 1,000. These economies of print influence how we write in subtle and various ways.
Is the concept of the annual report a print-specific idea? Why do we need an annual report when we can get an instant update by visiting the website of the organization? Often, the content of an annual report is assembled months before it is published. It can be out-of-date and irrelevant long before the ink dries.
When an organization prints customer-related content, that content is nearly always to be consumed outside the
organization. Thus, it is written in a very particular way, with lots of context, and with many sentences beginning with the name of the organization. It is designed to go out.
The content on an organization's website is designed to stay in. The website itself is the context, and the very fact that the customer has visited the website implies that they have a certain awareness of the organization. This crucial difference can change the whole dynamic of how you write web content.
Print content is often leisurely and flowery. Web content is lean and pared to the bone. Often, the best web content is not a sentence at all, but rather a descriptive link.
Linking is the essence of web content, and a good web writer thinks in webs of links, rather than in series of pages. This is perhaps the greatest challenge for someone trained in print-to break that linear mode of thinking and think linking.
Search dominates much of the Web. Search reflects a shift in the control of the words used away from the organization and towards the customer. Search is customer language-simple, short, common, clear and basic words. Not complicated, jargon-filled, marketing-fluff ones.
This is a tremendously exciting time. Make sure you don't confuse the tool and the technique. Some say: "But this is
simply good writing."
No. It is good print writing.
Learn to embrace the new skills of web writing, and to lose the old and increasingly archaic skills of print.

Continue reading "The Twilight of Print" ... Read the full article

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image of Gerry McGovern
Gerry McGovern ( is a content management consultant and author. His latest book is The Stranger's Long Neck: How to Deliver What Your Customers Really Want Online, which teaches unique techniques for identifying and measuring the performance of customers' top tasks.