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Alan and Paul recently wrote posts here that tackled the questions of credibility and trust. Those of us who are consultants understand well that to get work, we must project both Businesses won't hire us unless we appear credible and trustworthy. The questions come down 1) How do we project trust and credibility and 2) Why

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What's of greater value: the idea itself, the selling of the idea, or the production of the idea? While there seems to be a shift afoot, why does our industry continue to struggle to ascribe value to (and get paid for!) the core concepts that fuel everything else?

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When we are given the opportunity to stand out from our competitors, we must be memorable! What will standout so that people who are there will tweet positively about your company, your presentation, your product? What will they remember? What will they say about you?

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The news about investment in marketing is not good as many firms cut their marketing budgets left and right. Instead of taking an ax to your marketing budget, consider first how your budget is allocated and move some resources to marketing activities that yield a higher ROI.

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Do you know what will ensure your web site's success in 2009? Here's the top 10 ideas for online marketing success this coming year... and beyond.

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Come from myriad sources such as friends, family, co-workers, online reviews and even e-commerce algorithms. have shown that recommendations are trusted more than information proffered by media sources or corporate advertising. However, with daily reports of fraud and deception in political and financial spheres, a tide is building that threatens to wash us all in cynicism

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On the face of it, it seemed like a good idea – work with an existing and well-known meme to promote the Age of Conversation why don't they get in the lead-up to the new year. It would give the contributing authors some content to blog about, hopefully create some conversation, and use some of the

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A year and a half ago when I was researching how to start a wiki and looking for best practices in wikis .... there was little information out there about it. So I decided to reach out to our internal consultant and found out there were already six wikis within the BearingPoint organization, all built to

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I know it's not sexy. We're not tossing web 2.0 phrases around or sharing some hot, new creative aimed at a brand new target audience. In fact, this marketing truth is downright boring. Keep talking to your current Whether you are trying to increase sales or retain the sales you have -- marketing to current customers

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Back on July 30th, I about Truvia in a post dubbed, "Marketing the New Sugar." In my post, I commented on this new sweetener derived from the leaf of an herb called stevia. Now, many food companies, including the major soft drink companies, are scrambling to add the "new sugar" to their consumer products, Pepsico and

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If you've ever purchased kids' clothing at a consignment shop or garage sale, you won't be able to do it after Feb. 10, 2009. In this tough economy, that's going to hurt a lot of working families. And why? Because Congress passed a new regulation under the Consumer Product Safety Improvement Act in response to widespread

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In the holiday email season of 2008, retailers turned up the gas on their email campaigns, hoping to salvage what was predicted to be a flat or down consumer-spending season. Chad White's Retail Email Index shows retailers sent a record number of emails in early December. But, he also points out, this spurt followed a flattening of the index, perhaps caused when major retailers encountered deliverability problems. It's not clear whether this email burst caused or influenced those deliverability woes, but an increase in frequency typically often leads to more unsubscribes and a higher spam-complaint rate, which in turn reduces deliverability. That's one of the trade-offs you can expect when you raise frequency beyond your subscribers' tolerance level, and one of the reasons I always caution marketers to manage frequency expectations even before the subscriber relationship begins.

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Want to really impress your boss, your board, your employees, or your mom? Want to drive your customers to the competition? Then simply fall flat on your face in your attempt to get your business to stand for something in the marketplace in 2009. That will really make an impact—and fill you with warm fuzzy feelings of non-accomplishment. So, if you're ready to fail, buckle your seatbelt and engage the air bag, because we're getting ready to crash and burn.

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Would your prospects be more likely to buy if they knew how others have benefited from your services? If so, maybe it's time to tell them. Better yet, let your current clients do the talking. But make it easy for them to share their experiences with a wide audience. Launch a customer case study program.

CONTENT TYPE: Article | TOPIC: Social Media Marketing

What does "return on investment" really stand for? Roughly, it means the value we expect to get out of the effort we put into something—the output (return) resulting from an input (investment). But here's the trick: ignoring the input, or doing nothing in social media, will guarantee no return at all. So what is the "Return on Ignoring" social media? Here are some perspectives from the front lines.

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I've often written about NASCAR " -- the strongly held belief that if no one in your little bubble of upscale artsy friends is into something, then clearly no one else could be either-- and how it afflicts the advertising community. But there's an equally insidious syndrome affecting the tech Scoble Scoble Blindness is the strongly

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Here's one of my worries as we continue to trudge through the murky waters of the recession. Business owners have always been an impatient lot, when it comes to marketing efforts. They plant the seed and then two days later, when nothing has sprouted, they dig up the seeds before they've had a chance to take

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For most businesses, customer segmentation -- the act of dividing customers into similar groups for the purpose of targeting -- is something that you did as a marketing exercise many years ago or at best, at the beginning of last year. In a challenging economy, a different and very powerful kind of segmentation called price segmentation

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Dale Carnegie's timeless classic How to Win Friends and Influence " is a book about building winning , both business and personal. As an example, his advice about how to make people like you Become genuinely interested in other Smile. (i.e. Have a sense of Remember that a person's name is to that person the sweetest

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Cognitive enhancement drugs such as are routinely used in an off " manner by students, doctors and other professionals to increase memory and concentration. And while the use of any medication–especially for off label purposes should be strongly cautioned–some experts are now saying cognitive enhancement drugs are no more dangerous than a cup of coffee. In