The ranking was based on data from a survey of 14,055 Americans who were asked to rate corporations with which they were familiar or very familiar. In particular, respondents evaluated each company on six dimensions: social responsibility, corporate vision and leadership, financial performance, emotional appeal, product/services, and workplace environment.
Each of the top 60 "visible" companies (i.e., those consumers were most familiar with) was then assigned an overall combined "reputation quotient" (RQ) score of 1-100, with 80 and above equating to an excellent reputation; 75-79, very good; 70-74, good; 65-69, fair; 55-64, poor; 50-54, very poor; and below 50, critical.
Amazon.com received the top score of 83.87, followed by Coca-Cola (82.68). The rest of the top 10 companies were Apple (81.76), The Walt Disney Company (81.50), Honda (80.87), Costco (80.75), Samsung (80.65), Whole Foods (8.45), Microsoft (80.11), and Sony (79.77).
Johnson & Johnson and Google, which had both been highly rated last year, experienced significant declines in their scores and fell outside the top 10 rated companies.
Corporate America's overall reputation has improved since its low in 2009, though still only 33% of respondents view it as excellent/very good.
The technology and travel sectors have the best reputations, with most consumers viewing each favorably.
The financial services, tobacco, and government industries have the worst reputations with respondents.
About the research: The report was based on two surveys: The first polled 4,028 Americans to determine the most "visible" companies, and the second polled 14,055 on their impressions of the most familiar companies.
Continue reading "Which Companies Have the Best Reputations?" ... Read the full article
Subscribe today...it's free!
MarketingProfs provides thousands of marketing resources, entirely free!
Simply subscribe to our newsletter and get instant access to how-to articles, guides, webinars and more for nada, nothing, zip, zilch, on the house...delivered right to your inbox! MarketingProfs is the largest marketing community in the world, and we are here to help you be a better marketer.
You may like these other MarketingProfs articles related to Brand Management:
- Adapting Brands and Thought Leadership: Afiya Addison of the B2B Institute at LinkedIn on Marketing Smarts [Podcast]
- Why Honesty and Integrity Pay: The Benefits of Truth-Based Marketing
- Top 5 Sentiment Analysis Tools
- Listening to Customers, Discovering Your Why, What, and How: Zendesk's Lisa Kant on Marketing Smarts [Podcast]
- World's Top 10 'Brand Guardian,' Most Famous, and Most Reputable CEOs